IT Technology Services Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary

The Operations Center, part of the reliability services team, is a foundational component of SAP’s Cloud Service Management strategy. 

We are the first point of contact towards GCID Service Management providing a centralized intake services and queries for Product Support, MCC and including different lines of business (LoBs) and their applications running on SAP Converged Cloud and Public Cloud. We make sure that Cloud Reliability is assured through our rapid response and restoration services available 24/7 and reacts efficiently if any incidents arise. Operations Center offers a wide variety of services, including Service Desk for Major Incident Intake and Observability for Proactive Major Incident Recognition, as well as, knowledge & coordination services. The goal is to ensure a faster incident validation and escalation management.

What you'll do

As a IT Technology Services Specialist, you will be at the center of SAP’s GCID Service Management operational processes, enabling solutions that empower to provide exceptional support services to meet the Service Management goals of increased availability, overrall reliability , and consistent service levels that can be delivered upon.

If you are an experienced IT Technology Services Specialist with a passion for delivering harmonized IT processes and driving simplification in the operations, a career at SAP in our team may be right for you!

•    Development of enrichment, correlation, alerting functions in Python.
•    DevOps background, code review via Github, deployment of code into dev, qa, prod using CICD pipeline.
•    Troubleshooting and bugfixing of Python code.

What you bring

Bachelors Degree in Systems Engineering, Computer Science, Technical Engineering, 

Minimum of 3+ years work experience
DevOps/ Full Stack Development using Python
Soft skills ability and has demonstrated this in requirements handling
IT / Customer Support Experience
Strong data engineering skills oriented towards a particular product like Elastic.
Data Lake Fundamentals
Ticketing Tools (ServiceNow, Jira)
Experience in working with cross-cultural teams or individuals
Demonstrated Technical Training and Writing skills
General knowledge on Hyperscalers (Azure, etc)

Has broad knowledge of content/products in market/industry/functional area and is able to adapt new changes/practices in the following areas:

•    SCRUM methodology 
•    Dashboard creation via Kibana/Grafana
•    Azure CICD
•    UX/UI development
•    Data Analytics
•    Graph DB/Memgraph experience

Skills/Capabilities

•    Customer Focus
•    Business Acumen
•    Innovative Thinking
•    Self-Development
•    Communication

•    Influencer

Nature and scope of position

This position usually works independently with minimal supervision.  The position reports directly to the Service Delivery Manager of Operations Center.

.

#ITT2

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403089  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.