Customer Service and Support

Integration Consultant (night shift)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

Job Overview: 

Responds to and resolves straight forward and complex client reported service issues associated to Concur (Expense and Invoice) Pay products received via the Client Support web site.

 

Responsibilities:

  • Maintain a strong passion for solving problems and helping customers
  • Conduct research, and use troubleshooting capabilities to fully diagnose reported client concerns efficiently, and respond to the customer within established timelines
  • Resolve cases in a timely fashion as these involve user payments
  • Routinely update the customer on open cases to gain additional information or advise of status
  • Interface with other Concur departments as necessary to resolve customer issues
  • Escalate unresolved customer issues as necessary to ensure timely resolution 
  • Train customers on basic production functionality
  • Develop and maintain working knowledge of Concur products including new releases and products
  • Other duties as assigned by manager
  • Be aware of, and comply with, all corporate policies

 

Position Requirements:

  • Be able to maintain client confidentiality requirements to protect user information. 

 

Education, Experience & Training required:

  • One year in a travel and expense support role interfacing with customers is a plus
  • Have working knowledge of banking system
  • Fluency in English
  • Travel industry knowledge is a plus
  • Accounting or finance experience are a plus
  • Ability to pass a background check

 

Job Specific Specialized Knowledge & Skills:

  • Experience in utilizing CRM system to track and resolve issues preferred
  • Able to work under pressure in a fast-moving environment under minimal supervision
  • Have strong time management and prioritization skills
  • Strong analytical, written, and verbal communication skills
  • Excellent troubleshooting capabilities

 

Value Competencies:

  • Displays passion for & responsibility to the customer 
  • Hires, develops & rewards great people 
  • Displays leadership through innovation in everything you do 
  • Displays a passion for what you do and a drive to improve 
  • Displays a relentless commitment to win 
  • Displays personal & corporate integrity

 

Working hours:

  • 40+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness; however, this is not an hourly position and some weeks may require more than 40 hours
  • Flexibility as to the specific working hours may be required or available

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 336966  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

Requisition ID:  336966
Posted Date:  Jun 2, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Makati City, National Capital Region (NCR), PH, 1232

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