Senior Application Support Engineer -DevOps Engineer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

MEET YOUR TEAM

Application delivery team is the backbone behind support for HCM suite of applications used by SAP customers Worldwide. We ensure the uptime of these applications are intact, and we bring in more secured and robust environment for customer’s usage . We are committed towards providing our customers high application availability as per SAP’S world class business standards.

WHAT YOU'LL DO

As application delivery expert you will be owning up the following roles and responsibilities

• Provide technical guidance and drive resolution for all customer service requests as per your primary/secondary module skillset and ensuring that all service requests meet the designated SLAs
• Drive quality in resolving every service request via appropriate resolution and documentation
• Ensure Zero repeat/reopens for any service request
• Ensure key takeaways coming out of resolution retrospectives are documented in knowledge base and passed as feedback within the team and if needed among the other stakeholders
• Provide inputs to drive automation for repetitive generic service requests within the team
• Own technical approvals for every change going in for implementation with service enablement team and ensure a sign off on automation if any devised for the change
• Ensure high availability for the supported application via architectural enhancements
• Ensure the supported application is secured by resolving vulnerability tickets within the stipulated SLA’s
• Design automations to ensure there is quick turn around time for issue resolutions
• Participate in engineering syncs and channelize application release readiness within the team
• Ensure readiness within the team towards any new solution and design coming in via participating in cross pillar meetings and highlighting challenges
• Ensure participations in cross platform/pillar tech talks and drive acceptance /adaptation of new technologies /technical initiatives within the team
• Ramp up the team via trainings or knowledge share via delegated team members

WHAT YOU BRING 

• 10+ years of professional experience in Design, deployment and operation of mission critical IT infrastructure
• Deep understanding of IaaS/ PaaS/ SaaS, Virtualization and Cloud technologies. Proficient in Microsoft Technologies including MS Windows sever operating systems, MS SQL server, MS sharepoint
• Knowledge of Public cloud frameworks like GCP/AWS/ Azure is an added advantage
• Knowledge of Load balancers, L3 switches, Linux Operating system and Firewall
• Hands – on experience with VM, IIS, SharePoint, DNS, SMTP, Web security including PKI and certificate services. Should have troubleshooting skills and should be well versed with networking and storage protocols to aid in diagnosing and resolving problems.
• Deep understanding of web service API’s, SSO, identity management and integration is also necessary
• Industry certifications MCSE/ CCNA/ ITIL/ AWS/ AZURE etc. is desirable.

#DevOpsT2

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402981  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.