Senior Consultant - Technical Landscape Owner (TLO) - SAP LABS

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP ECS provides private cloud services to 6000+ SAP customers around the world. As a TLO you will work with one of our largest and most strategic customers in a dedicated ("ring-fenced") organization. We are a very pro-active, collaborative and diverse team with team members located in four continents.  We take care of our customer's largest and most business critical landscapes. Our customers are very experienced SAP professionals and expect outstanding expertise and serview quality.

THE ROLE: 
You will work closely with the customer's landscape owners and plan, coordinate and (in some cases) execute technical changes for their mission-critical landscapes.
You will also collaborate closely with our delivery teams to ensure all service requests are executed by the delivery organization as requested and when requested.
Continuous improvement is very important to us, therefore you will be expected to contribute or lead internal improvment projects that increase process stability/resilience, efficiency and quality.

WHAT YOU'LL DO:

As a Senior Technical Landscape Owner (TLO), you will:

• work closely with the customer's landscape owners and plan, coordinate and perform technical changes for their mission-critical landscapes.

• collaborate closely with the delivery teams to ensure correct service request execution.

• support internal improvement projects that increase customer satisfaction, process stability/resilience, efficiency and quality.

• support the Head of Technical Service Management and other teams optimizing processes and improving the end-user experience.

• take a leading role during customer escalations in the creation and execution of de-escalation plans, together with specialists from other teams.

• Become the customer’s trusted technical advisor and support delivery teams to drive root cause analysis

WHAT YOU BRING:

• In-depth knowledge of SAP system administration tools

• Solid experience with Installations, migrations, upgrades and complex SAP environments.

• Good knowledge of the entire SAP technology stack: NetWeaver, DB, OS

• Experience with hyperscalers (Azure / AWS).  

• Strong communication skills – written and verbal

• Can-do attitude, customer first and collaborative mindset

• Capacity to continuously acquire new knowledge in an independent, proactive way

• Strong focus on quality, customer success and driven by results

• Analytical and solution-oriented thinking

MUST-HAVE REQUIREMENTS:

• 7+ years in customer facing and technical roles

• A bachelor's degree in computer science, Engineering, Information Management, or related field.

• Expert in industry and standards and methodologies for operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM) – certifications in any of these topics are a big plus

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420243  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.