Senior ServiceNow Consultant

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

The Team

 We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps).  By creating this solution, we serve all SAP lines of business and cross teams.  

The Role

 As an IT Business Services Senior Consultant in our team, you will act as a Product Owner for ServiceNow ITOM/SecOps defining detailed technical solutions on our harmonized ServiceNow landscape used by thousands of users across the globe. You will closely collaborate with business owners, product managers, architects, and other experts in an agile environment.  

In your daily business, you will ensure that ITOM (e.g. Event Management or CMDB) or SecOps (e.g. Security incident) demands are transferred in suitable solutions based on our golden standards/guidelines. You closely align with IT and cloud experts and other program roles and drive continuous improvement of our ITOM / SecOps capabilities. You are part of the agile development team to implement new features, integrate new event services and improve the capabilities of our landscape. In the program you are leading based on your deep expertise and dedication to establish reliable solutions.  

• Define and implement ServiceNow ITOM/SecOps solutions based on business demands 
• Manage product vision and product implementation as part of an agile team 
• Guide an agile development team as a product owner 
• Know and defend the ServiceNow out-of-the-box capabilities and golden standard & align LoB requirements with NOW Standards  
• Supervise the product lifecycle and related artefacts based on SAFe during the quarterly Program Increment phases 
• Support Stream in preparing business go-lives  
• Support Stream in assessing feature completeness and quality, by e.g. testing from business requirements according to features acceptance criteria  

• Support defect handling with platform and integration root cause analysis  
• Ensure security policies & standards are fulfilled  
• Applying DevOps mindset to take operational responsibility for the provided concepts and solutions   

The Role Requirement

• Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields  
• 4+ years of professional working experience in ITOM / SecOps and deep knowledge of ServiceNow Event 
• Experience in large ServiceNow implementations  
• Experience in integration of infrastructure and application/cloud services to ServiceNow 
• Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe)  
• Good knowledge of IT with particular focus on enterprise applications and configuration management  

Leader and team player – give guidance and show excellent coordination skills, passionate about execution, motivated and self-managed 

#SAPCloudReq

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 383926  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.