Senior ServiceNow Developer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and through them, our external customers. We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.

Service Management (SM) is a team within GCID organization. The team focuses on monitoring, supporting, and improving cloud service levels for LoBs. The team is also responsible for ensuring ITIL standards are followed, and improvements are ongoing. 

What you'll do : 

We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our team. The ideal candidate will be responsible for the development, configuration, and maintenance of the ServiceNow platform. This role requires extensive knowledge of ServiceNow, exceptional programming skills, and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.

Specifically, you will:

• Design, develop, and implement custom applications and enhancements on the ServiceNow platform to support GCID ITSM/ITOM processes in incident, problem, change, service request, event or CMDB areas.
• Collaborate with subject matter experts to capture requirements for all stories.
• Provide technical guidance and mentorship to junior developers and team members.
• Lead code reviews and ensure adherence to coding standards and best practices.
• Collaborate with architects to design scalable and maintainable solutions.
• Work closely with business analysts, process owners, and stakeholders to gather and refine requirements.
• Conduct thorough testing and validation of developed solutions to ensure quality and performance.
• Troubleshoot and resolve technical issues and defects in a timely manner.
• Create and maintain comprehensive technical documentation for developed solutions.
• Provide training and support to end-users and administrators.
• Identify opportunities for process improvement and automation within the platform.
• Implement enhancements and optimizations to improve the overall performance of ServiceNow solutions.

What you bring: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.
• Minimum of 8 years of experience as a ServiceNow developer.
• Proven track record of successful ServiceNow implementations and customizations.
• Experience in IT Service Management (ITSM), IT Operations Management (ITOM), or related areas.
• Proficiency with object-oriented programming, common data structures and algorithms. Proficiency in object-oriented programming skills e.g. JavaScript, Glide API, Flow Designer, and other ServiceNow development tools.
• Strong software engineering knowledge (version control, API design, database design, testing, code quality etc.).
• Strong understanding of ServiceNow modules such as ITSM, ITOM etc.
• Experience with REST/SOAP APIs, web services, and integration technologies.
• Knowledge in user interface development of web-based applications and database development (SQL, XML, etc.) also will be regarded as a plus.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist (Preferred).
• Excellent communication and interpersonal skills. Competent in English (spoken and written)
• Strong analytical and problem-solving abilities.
• Leadership skills with the ability to mentor and guide team members.
• Ability to work in an international setup and with remote development teams and stakeholders.
• Ability to work in a fast-paced environment and manage multiple priorities.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 401275  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.