Senior UX Researcher

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Role

We are looking for Senior UX Researcher to help scale our research efforts, identify, and explore new opportunities, and support the design and implementation of our products.

As the world’s leading provider of integrated travel, expense, and invoice management solutions, SAP Concur is driven by a relentless pursuit to simplify and automate these everyday processes. At the heart of this is our commitment to the User Experience and we see the impact research, design and data has on improving experiences every day.  

Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. As part of your role, you will bring an inclusive lens to product development by creating an understanding and empathy around the diversity of user needs. Your work will also influence product strategy, priorities and help to create a clear vision of the current and future user experience across device platforms (iOS, Android, and web) and throughout our ecosystem of products.

What you'll do

• Lead both evaluative and generative research efforts on high profile initiatives to inform product direction and ship great user experiences.
• Create research roadmaps across complex product areas and collect and analyze user behavior through remote research studies, field visits, ethnography, surveys, benchmark studies, and user feedback.
• Partner end-to-end with product, analytics, and development teams to ensure alignment on product success and delivery.
• Deliver actionable, impactful research insights in a fast-paced environment to a variety of stakeholders across the business.
• Lead user testing using a number of disciplines including lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept evaluation, field research, and survey design.
• Inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.
• Democratize research across the product & design teams to scale the reach and impact of research at SAP Concur.

What you bring

• Bachelor's degree or equivalent practical experience.
• 10 years of relevant work experience within User Experience, Human-Computer Interaction, applied research, and/or product research and development.
• Experience with research design utilizing various methods such as in-depth interviews, contextual inquiry, and surveys.
• Research experience in enterprise/business software, developer tools, IT, or other systems.
• Experience working in a fast-paced software development environment within a highly entrepreneurial organization.
• Understanding of the strengths and limitations of different research methods, including when and how to apply them during the product development process.
• Strong written and oral communication, and influence skills. Comfortable presenting to groups, creating compelling stories from data, and building strong relationships across interdisciplinary stakeholders
• Demonstrated ability to identify, ask and answer questions that inspire product change
• A genuine passion for finely crafted user experiences that are both elegant and usable

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403818  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.