Senior User Assistance Developer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary

SAP Commerce Cloud is the flagship product in the SAP Customer Experience (CX) product portfolio with a huge customer base.

The Commerce UA team is a diverse group of more than 30 dedicated and skilled UA developers in five locations on three continents. Despite our geographic distribution, we are a close-knit team that is passionate about providing the best quality user assistance exactly when, where, and how our users need it.

As part of the User Assistance development team, you are responsible for taking complex information and communicating it in a manner that is easy to consume. You can use documentation, videos, in-app help, infographics, and other deliverables to enable customers. Our team works in a flexible model and has a strong ethos built on integrity, customer-centricity, and innovation. We encourage you to drive content enablement for our cloud solutions.

The Role

· Create high-quality user assistance (UA) deliverables for a range of solutions within SAP Commerce Cloud.

· Participate in and drive innovative projects to improve UA deliverables, processes, and content.

· Work closely with product management and development to deliver content that is clear, concise, and accurate.

· Proactively acquire product knowledge and learn new skills emerging in user assistance and share your learnings with the team.

· Gather feedback on deliverables from customers and other stakeholders and continuously improve content.

· Be the advocate for user experience in your interactions with product management, development, and UX teams.

Education Qualification/Skills and Competencies

• 5 - 10 years of experience in information development or technical writing
• A university degree, preferably in Bachelor of Engineering
• First language proficiency in English with excellent communication, writing, and grammar skills
• Working knowledge of DITA content management system
• Experience working in Agile environment
• Knowledge of documenting APIs and integration content
• Experience working on multimedia content
• Willingness to quickly adapt to change and acquire knowledge
• Ability to work independently as well as in a diverse global team

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402954  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.