Senior User Assistance Developer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you bring

Are you pro-active, self-motivated, and enjoy acting in an agile scrum team environment? Are you ready to work with time management and task prioritization? Do you enjoy continuous learning and working efficiently in a fast-paced environment?

If this sounds like you, do you also bring:

• Ideally first-language proficiency in English and excellent written and spoken skills in English
• Experience in technical writing
• Excellent collaboration and team building skills across different functional roles and locations.
• The ability to synthesize technical information into a user-friendly written text. 
• Excellent knowledge of English grammar and vocabulary (focus on software terminology). 
• The ability to manually test software to understand what needs to be documented. 
• Acting as a team player and being proactive

Years of experience: 8 plus years

What you'll do

As a customer-focused user assistance developer (UAD) or technical writer, you will play an essential role in the team. Each UAD in S/4HANA Cloud Foundation unit works pro-actively and very close with the developers by being part of our virtual UA team across different locations. You’ll receive training related to your tasks that are relevant for your job. Your tasks will be as follows:

• Craft user-centric documentation
• Review, research, and provide recommendations for the user interface texts
• Interact confidently in a cross-functional team with developers and product owner, as well as other information developers and translators
• Organize and structure content and information
• Support publishing of content based on our cloud deployment
• Research and define technical and business terminology
• Collaborate with translation experts to ensure smooth translation processes.
• Drive UA tasks related to Artificial Intelligence and automation
• Focus on customer satisfaction and excellent user experience

Meet your team

The S/4HANA Foundation team ensures consistency and SaaS readiness of the S/4HANA solution in close collaboration with S/4HANA application teams, S/4HANA Arch and Technology. We are responsible for quality deliverable of knowledge material to customers and internals for the BTP based Reuse services delivered out of our unit.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405342  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.