Software-Design and Development

Senior User Assistance Developer- Technical Writer

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




We are looking for an experienced Senior User Assistance (UA) Developer to help shape the UA deliverables for our new cloud solution SAP Process Insights. 

In this role, you will be part of the Product Owner and Design team of SAP Process Insights which acts as the glue between the development and solution team as well as our customers to realize new product features and maximize customer satisfaction. You will be working closely with Product Owners, Products Designers, User Assistance Developers, Developers and Release Managers. As a Senior User Assistance (UA) Developer, your responsibilities cover the entire production process from product design to product release. We jointly make sure user assistance is an essential asset of our product.  

Role Requirements 

  • 3+ years of professional experience in User Assistance Development  

  • Experience working with the DITA CMS authoring environment (Doc Lead role or higher) 

  • Profound knowledge of SAP’s User Assistance product standards 

  • An eye for detail and a passion for delivering quality 

  • Experience creating modern and easy-to-consume content for business users/administrators 

  • Excellent/native collaboration and communication skills in English, written and spoken 

  • A positive, open-minded, and collaborative personality with strong self-management skills 

  • Experience working in liaising with User Assistance, Product Design, Product Owner, and Development to plan, build up, and deliver User Assistance content in various formats 

  • Working knowledge of agile development principles 

  • Knowledge in developing User Assistance content for cloud solutions 


About the team 

Building on SAP's intelligent enterprise strategy it is the mission of Business Process Intelligence to assist our customers in navigating through their digital transformation, help them understand and improve their business processes in a data-driven way. With the acquisition of Signavio, a recognized and strong market leader in the process excellence and intelligence area, we are together creating a comprehensive, end-to-end Business Process Intelligence (BPI) offering to our customers! Our purpose is to help our customers innovate in an ever-changing world! 


#UAT3 #LI-Hybrid



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:332429 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  332429
Posted Date:  Jun 12, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, KA, IN, 560066

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