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Software-User Experience

Senior User Experience Designer, SAP Customer Experience (SAP CX)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




SAP Customer Experience (SAP CX) helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth. We empower businesses to manage the complete customer experience by bringing together customer data management, machine learning and microservices to power real-time, intelligent customer engagements across sales, customer service, marketing and commerce. We ensure competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected to help customers achieve everyday goals. The SAP CX Solutions consists of Sales Performance Management, Sales and Service, Commerce, Marketing, Customer Data Cloud. We are re-defining Customer Experience by developing competitive cloud solutions that will accelerate our customers´ success.



The SAP CX UX team defines the face of SAP CX Solutions. 
As a (Senior) User Experience Designer (f/m/d) at the SAP CX UX Design team, you work on UX concepts for business applications. You ensure the relevance of your designs and will be working closely with the application units within SAP CX. In addition you will expose concepts and designs to customers and end users for feedback. You are passionate about interaction design and empathetic towards end-users. You will define and communicate new application designs and interaction concepts or build upon and extend existing concepts. Abstracting and generalizing requirements is necessary to ensure relevance and scale of your work. You are continuously broadening your horizon on design methodologies, technologies and upcoming trends.
You will be part of an exciting and international design team of about 50 designers who work for the different CX solutions with touch points to all continents and cultures.




  • Bachelor’s or Master’s degree in Interaction Design / Product Design / User Experience Design or related fields
  • 5+ years of work experience in Interaction Design / Product Design / User Experience Design
  • You have a stunning portfolio that displays a spectrum of creative design solutions
  • Excellent understanding of fundamental design principles and human interaction principles
  • Excellent sklils in visualizing your concepts in a clear, structured and compelling way
  • Verification of user interface designs through reviews, validations and formal usability testing with endusers
  • Manage the end-to-end user experience for a product or product line
  • Profound knowledge of design software like Sketch, Figma, Axure, Mural and other tools
  • Experienced in interaction design, user research, user flow scenarios, personas, storyboards,prototypes, information architecture
  • Excellent communication skills and a collaborative attitude
  • Ability to work in a diverse and global team
  • Outstanding collaboration skills to successfully drive projects across multi-cultural and multi-disciplined virtual teams
  • Excellent communication skills in English and preferably also in German
  • Experience with SAP, in particular with SAP CX Solutions, is a plus




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:301871 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Senior User Experience Designer, SAP Customer Experience (SAP CX)

Facility:  301871
Posted Date:  Dec 3, 2021
Work Area:  Software-User Experience
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

Job Segment: SAP, ERP, Database, Cloud, Technology, Research