Service Delivery Excellence Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

WHAT YOU'LL BUILD

You will play a key role in optimizing SAP’s outsourced IT ecosystem within a collaborative, fast-paced environment. Acting as a strategic link between SAP and its external partners, you’ll ensure strong governance, compliance, and performance. This role calls for a proactive, analytical, and relationship-oriented professional with proven expertise in stakeholder management, continuous improvement, and leveraging technology to drive innovation.

Stakeholder Engagement & Relationship Management

• • Serve as a trusted advisor to internal teams and external partners
  • Foster strong relationships by aligning goals and managing expectations
  • Ensure outsourcing strategies align with overall business objectives
  • Conduct partner site visits to evaluate performance and deepen collaboration
  • Identify gaps and adjust priorities in response to evolving internal needs

Governance & Compliance

• • Design and maintain governance processes and templates aligned with ITIL standards
  • Advance governance maturity through simplification, tool adoption, and compliance
  • Handle partner escalations to ensure timely and effective issue resolution
  • Oversee contract performance, SLAs, KPIs, financials and manage scope adjustments

Innovation & Automation

• • Identify and develop GenAI use cases
  • Promote adoption of SAP’s emerging technologies
  • Lead Improvements and top-down initiatives

Collaboration

• • Drive active collaboration across multiple partner’s teams in best interest of SA

WHAT YOU BRING

• 3 - 5 years of experience in senior stakeholder management
• 3+ years applying and implementing the ITIL framework
• 3+ years working with ticketing tools, SLA/KPI dashboards and reporting
• 3+ years of hands-on SAP product expertise (consulting and support)
• Strong analytical skills, identify trends, and recommend measures
• Influences without formal authority; fosters alignment across teams
• Strong interpersonal skills with polished, impactful communication
• International experience (Germany, USA)
• Designs and implements scalable dashboard solutions
• Skilled in conflict resolution and de-escalation techniques
• Committed to ethics, trust, confidentiality, and sound judgment
• Distinctive personality: extroverted, bold, proactive, and content-focused
• Academic background: MBA or Engineerin

WHERE YOU BELONG

The Strategic Partner Management team is responsible for managing Product & Technology Service providers for the IT teams and supporting internal units by providing reports and cross functional process knowledge as well as at strategic sourcing projects

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433272  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid