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Service Reliability Engineer Job

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Date: May 17, 2019

City: Bangalore, KA, IN

Company: SAP



Requisition ID: 208587
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Service Reliability Engineer




People are the heartbeat of every organization and great business results start with great people. When people are all-in, feeling supported, trained, rewarded and motivated, they do what it takes to win. As the leading cloud-based HCM Suite, SAP SuccessFactors helps more than 4,450 customers, and 50 million cloud application subscribers, across more than 60 industries in over 177 countries tap into this heartbeat. Supported by a global partner ecosystem and the experience and commitment of SAP, our solutions are innovative yet delivered according to your specific business needs. Through a balanced focus on both standardization and flexibility, we deliver business process expertise and best practice guidance aligned to our customers’ unique transformation journeys. Aligning business strategy to business outcomes through people is what we focus on day in and day out, what we have been helping our customers do for over 10 years and where we will be focused in the future. We believe Success is Simply Human.




We are currently seeking eager and exceptional engineers for our Service Reliability Engineering team. The candidate should be highly resourceful, analytical, have a combination of focus, flexibility, self-motivation, integrity, and willingness to put the team and company’s interest above all else. 
He/she shall possess a continuous improvement mindset and be part of a team with a culture of automation to make systems more reliable. The team will improve monitoring, collect metrics and work with engineering & operations teams to ensure SLAs around performance and availability. The team will leverage automation to establish common standards across different applications, environments and data centers.



• Strong knowledge on Web application architecture, CDN, configuration management in distributed systems
• Experience in supporting large scale , enterprise grade web application / SaaS products
• Strong experience in automation technologies like Jenkins, Chef, Ansible
• Significant programming experience in languages like C++ or Java, fluent in scripting languages like Javascript, Python or fluent in picking in new languages
• Experience in the Linux environment and a good understanding of its fundamentals and internals: filesystems and modern memory management, threads and processes, the user/kernel-space divide, etc.
• Working knowledge of the TCP/IP stack, internet routing and load balancing
• Sound Database skills, distributed architecture, preferably in MySQL and HANA
• Good experience in supporting applications hosted in public cloud and / or on kubernetes
• Ability to support and troubleshoot application issues across the stack – from Load Balancer till database layer, from performance monitoring to heap analysis, from https issues to packet drop issues at lowest TCP/IP level in both linux and Windows environments
• Experience with tools like ELK, Splunk, Zabbix, Prometheus, Dynatrace  etc.
• Understanding of virtualization and global infrastructure, load balancing, networking, security and operations
• Strong customer focus, good knowledge on SDLC, ability to work with teams across geographies, and organizational boundaries.
• Strong oral and written communication skills with a positive can-do & self-starter attitude.




• BS degree in Computer Science or related technical field or equivalent practical experience
• 8+ year work experience in a 24X7 public/private cloud operations environment








Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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