Solution Support Engineer - S/4 HANA Cloud Business ByDesign

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What will you do:

 Key Tasks:

 1)  Case Solving

• Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and knowledge Base articles

2) Additional Tasks

• Participate in weekend support/ 24x7 support activities
• Report errors to development organizations
• Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

3) Support without Incidents

• participate in projects aimed at achieving the organizational vision.
• Carry out new tasks as requested e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.

Expectations:

• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments and multinational companies

What you bring:

• 4-7 years of experience
• Engineering Graduate in Computer Sciences or related areas. Equivalent professional experience will be considered.
• Excellent English communication skills
• Excellent problem solving and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the issues
• Familiarity with general IT concepts
• Solid understanding of Internet technologies
• Familiarity with general business terms and processes

Preferred:

• Experience working in Ticketing Tools, De-bugging Skills
• Fair knowledge on Support E2E processes, Workflows, SAP Cloud Products knowledge
• Knowledge on business applications like FIN, SRM,SCM,HCM Advantage
• Experience or attracted by working in a strong multicultural environment
• Experience in Cloud Products, ERP
• Hands on experience with FIN or HCM or SCM or SRM or Project Management

Meet your team:

At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. As a S/4HANA Cloud Support Engineer, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP® by all means such like Incidents, Expert Chat, Schedule An Expert session. This task regularly involves liaising with development teams and operation teams. By utilising teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420148  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.