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Consulting and Professional Services

Customer Engagement Support Associate (0-3yrs)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

SUMMARY

Within Customer Engagement & Experience we drive world-class customer experience and business outcomes by passionately championing the success of our customer.  We inspire and empower people to lead, orchestrate, and deliver sustainable customer value.

The Customer Engagement Support (CES) team is fully engaged in the Adopt-Consume-Expand business practice areas of the Customer Success LACE operating model. Through our support, customer-facing roles will excel in efficiency and effectiveness, and consequently customer adoption and consumption will be rising continuously.
 
We deliver centralized and integrated support to customer-facing roles in CE&X and beyond, covering all customer segments and engagement models. We do this by delivering scalable and simplified on-demand services for customer-facing roles, proactively monitoring quality and providing life-cycle management, acting as experts, partners, and coaches for community moderation and expertise, and supporting strategic improvement initiatives.


ROLE: 

  • The Customer Engagement Support Associates' primary function is to provide assistance, guidance, connect people/experts, and expert mentoring on Engagement topics and Strategic Initiatives to customer-facing post-sales roles. 
  • Specialists will be adept at addressing support engagement issues/risks independently, actively engage with customer-facing post-sales roles to discuss customer situations and can contribute to a 360° customer assessment service. 
  • Deliver CES internal services and support for customer-facing post-sales roles.  Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact. 
  • Develop and drive appropriate action plans to completion and provide timely updates and knowledgeable answers in a positive and fair manner. 
  • Develop strong working relationships/networks with cross-functional teams within SAP.  
  • Deliver with a customer-first/ONE SAP mindset and contribute to the development of new services and actively provide feedback for continuous improvement of CES delivery.  Responsible for follow-up activities based on CES internal services and support of the customer-facing post-sales roles. Responsible for documenting action plans and outcomes of CES internal services and follow-up activities. 


ROLE REQUIREMENTS

  • 0 to 3 years experience with one or more of the following cloud LoBs in a customer-facing OR product role:
  1.    HXM / SuccessFactors
  2.    S/4 HANA
  3.    CX
  4.    Ariba
  5.    BTP
  • Track record of delivering customer success through engagements or in a product-based role
  • Understanding of SAP organization and service strategy and portfolio
  • Experience and familiarity with SAP cloud engagement methodology
  • Knowledge and experience with Preferred Success, Enterprise Support and MaxAttention engagements
  • Team player with a focus on delivering customer success 

 

QUALIFICATIONS 

  • BE/ME/MTech/MCA from recognized institutions (Regular/Full - Time education) 
  • Location: Bangalore

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:304789 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Customer Engagement Support Associate (0-3yrs)

Facility:  304789
Posted Date:  Nov 23, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, KA, IN, 560066


Job Segment: ERP, Consulting, SAP, Database, Cloud, Technology