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Consulting and Professional Services

Success Factor Support Associate - Product Support People(1-3yrs)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Success Factor Support Associate – Product Support People

SAP Product support people

Support associate

SAP Product Support People is a global organization of more than 2000 people who handle customer support cases (24x7), provide proactive services, and share knowledge with customers to deliver first-class support for the complete SAP portfolio.

The role description below lists the primary responsibilities for a Support Associate as part of the SAP

Product Support Bangalore/Gurgram team.




Key responsibilities include:

1) Case handling

  • Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents,documentation, WIKI, or verifying customized entries or hardware parameters
  • Create Supportability tools which helps customer to identify the problem proactively.
  • Perform root cause analysis and provide solutions
  • Achieve a good level of customer satisfaction
  • Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

2) Additional Tasks

• Report errors to development organizations

• Participate in Knowledge Management (WIKI content, Knowledge Base Articles)



  • Minimum 2 yesrs of Success Factor Experience
  • Software Engineering, or an Engineering discipline
  • Problem Solving & Good Communication Skills
  • Willingness to take the initiative to contribute beyond your own responsibilities
  • Knowledge of Success Factor Talent(PM/GM, Compensation, Succession/CDP) is added advantage.


Location: Bangalore/Gurgram

Work Area: SAP Product Support People





We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:304701 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Success Factor Support Associate - Product Support People(1-3yrs)

Facility:  304701
Posted Date:  Nov 24, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, KA, IN, 560066

Job Segment: ERP, Consulting, Engineer, SAP, Database, Technology, Engineering