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Consulting and Professional Services

Support Engineer - Customer Service

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

SUMMARY
CIC is a valued and trusted team where the customer is at the center of everything. Our strategy is to delight customers always and be a driving force to ensure Customer success. Be a part of the Next Generation Support by aligning the customer expectations and improving customer experience anywhere on any device.
Embrace changes as an opportunity and expand the reach into cloud with a goal to provide unified customer experience.
Keeping the strategy in mind continue to deliver core operational excellence by providing real time assistance to our customers every day. Guide and empower customers to utilize all SAP tools.
Through a culture of innovation and continuous learning, the CIC team is the foundation of everything we do.

 

ROLE: 
Ensure customers come first and put yourselves in customer shoes when making decisions and viewing our processes and programs 24/7.Move fast from idea to value.

•Support customers with non-technical queries displaying exceptional customer service.
•To follow predefined procedural quality standards ensuring customer messages are prioritized correctly    
•To seek out opportunities to add value to customers during all interactions
•Diagnosing and anticipating current and future customer needs and provide assistance with both
•Engage with and provide feedback on, processes and procedures with a view to possible improvements
•Maintaining a pleasant working environment for your team.


ROLE REQUIREMENTS

•Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA's
•Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed
•Strong interpersonal skills: team player and consensus-builder, proactive networking attributes, execution focus, and ability to drive change
•Participate in weekend support activities
•Ability to work flexibly, multi-task, prioritize, and manage time effectively
•A bachelor’s degree in Administration or related field.
•A minimum of 3- 5 years' experience.
•Excellent interpersonal, written and oral communication skills.


QUALIFICATIONS 
•Graduates from university with bachelor or master degree(s) or relevant work experience. 
Location: Bangalore

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:294619 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Support Engineer - Customer Service

Facility:  294619
Posted Date:  Oct 14, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, IN, 560066


Job Segment: Consulting, ERP, Engineer, SAP, Customer Service, Technology, Engineering