User Assistance Developer

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What You'll Do
A User Assistance Developer:

• Creates user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software, and/or coordinates the creation of these UA deliverables. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content.
• Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support.
• Uses appropriate style and tone for the product and the audience according to the target group and market.
• Applies all relevant SAP standards and guidelines for the given product/area, and ensures UA deliverables are aligned with them as well as with the content architecture. Actively provides feedback on these standards and guidelines using the appropriate channels.
• Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. Submits content for language editing to a UA colleague with first-language proficiency, if required, to ensure high-quality deliverables in the source language.
• Prepares content for delivery, including the provision of metadata, following the standard production process.
• Acquiring and organizing the collection of source information, such as functional specifications or user stories.

What You Bring

• Overall 5+ years of relevant experience with preferably 2-3+ years of UA development for on premise or Cloud applications
• Excellent written and spoken skills in English, ideally first-language proficiency in English
• Ability to explain complex concepts in a structured, clear, and precise manner
• Knowledge of documentation tools and languages (for example, IXIASOFT DITA CMS)
• Able to understand the needs of customers with respect to E2E user assistance scenarios
• Excellent presentation and communication skills, including experience in direct customer communication
• Awareness of standards, cloud qualities, development guidelines in the development environment

Professional Training & Certification
SAP applicant tests (as part of standard recruitment process).
Learning Map for User Assistance Developers and Translators at SAP.

Education
University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies).

Meet the team
As a part of S/4HANA Asset and Service Management unit, we are committed to delivering innovative features and functionalities for S/4HANA product (private cloud and on premise).

Our diverse team of Asset & Service Management works across multiple technologies like Fiori, HANA, ODATA and CDS.  Every member is empowered to drive key topics in the team. It is an extremely passionate team with the principle of “one team”.

As a User Assistance Associate Developer, you will be responsible to deliver high quality user assistance deliverables such as terminology, UI texts, product assistance, guide chapters, multimedia, context-sensitive help, feature scope descriptions, and social-media content for innovative customer end user scenarios and functional backlog items for a product area.

#UAT2

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391897  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.