User Assistance Developer

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

Meet your team:

Are you someone who actively seeks to understand the big picture?
Do you thrive in complex environments and can juggle multiple assignments under tight deadlines? Are you someone who understands the value of change within the bigger picture of the organization and rapidly adopts change?

If yes, you should consider joining our UA/UX team in India. 

We are currently looking for a Technical Writer / User Assistance Developer to help shape the user experience for one of our top solutions within the SAP Business Technology Platform (BTP).

What you will do:

We are looking for someone who is passionate about our customers’ experience and help drive customer adoption of SAP BTP solutions. This involves creating innovative and cutting-edge user assistance materials for our customers.

Your tasks will include:

•  Creating user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia (graphics and videos), scripts, in-app help, tutorials, and API references, and social media content.
• Testing the software, you describe.
• Contributing to the usability of the software by reviewing UI screens and texts.
• Structuring content and selecting distribution channels according to the information needs of your target groups.
• Collaborating with customers and internal stakeholders to constantly improve the quality of your deliverables.
• Preparing content for delivery, including the provision of metadata, following the standard production process.
• Actively participating in cross-department/cross-company projects to improve UA tools, processes, concepts, or content.
• Contributing to initiatives aimed at revolutionizing user assistance at SAP, which also involves leveraging GenAI technology.

What you bring:

• 2 years to 8 years of total work experience 
• Experience in creating product documentation (preferably in DITA) 
• Experience in creating social media content (for example blogs, tweets, or YouTube videos)
• Excellent written and spoken skills in English
• Solid understanding of Cloud technologies

• Degree in engineering or a related field

• Willingness to quickly acquire knowledge in new areas and adapt to change
• Committed to high-quality work

#UAT2

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395069  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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