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Software-Design and Development

Technical Writer/ User Assistance Developer- Bangalore



Requisition ID: 276997
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



Simple Test Automation for Regression Tests (START) is SAP’s in-house test automation tool, which is being used internally across solutions to reach our test automation targets. START also has a customer facing tool called the S4C Test Automation Tool (TAT) which is in use by majority of the S4HANA Cloud customers.

As part of the User Assistance development team, you are responsible for taking complex information and communicating it in a manner that is easy to consume. You can use documentation, videos, in-app help, infographics, and other deliverables to enable customers. Our team works in a flexible model and has a strong ethos built on integrity, customer-centricity, and innovation. We encourage you to drive content enablement for our cloud solutions.

Role Information

  • Create high-quality user assistance (UA) deliverables for a range of solutions within our Line of Business.
  • Participate in and drive innovative projects to improve UA deliverables, processes, and content.
  • Work closely with product management and development to deliver content that is clear, concise, and accurate.
  • Proactively acquire product knowledge and learn new skills emerging in user assistance and share your learnings with the team.
  • Gather feedback on deliverables from customers and other stakeholders and continuously improve content.
  • Be the advocate for user experience in your interactions with product management, development, and UX teams.
  • Serve as central contact and coordinate related activities for S4 HANA Cloud Test Tool UA deliverables.

Experience/ Role Requirements

  • Minimum 4+ years of relevant work experience in  information development, technical writing, or content development.
  • A university degree preferably in technical writing or a related subject such as language, translation, or communication studies.
  • First language proficiency in English with excellent communication, writing, and grammar skills.
  • Working knowledge of DITA content management system and TechSmith Camtasia is an added advantage.
  • Willingness to quickly adapt to change and acquire knowledge.
  • Ability to work independently as well as in a diverse global team.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Technical Writer/ User Assistance Developer- Bangalore

Facility:  276997
Posted Date:  Jun 8, 2021
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

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