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User Assistance Developer / Technical Writer / Documentation Content Writer Job

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Date: Feb 9, 2019

City: Bangalore, KA, IN, 566066

Company: SAP



Requisition ID: 204165
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Title: Senior User Assistance Developer


In S/4HANA we are combining a modern and simplified Enterprise Management developed on SAP HANA with SAP Business Solutions (Ariba, Fieldglass, etc.) and Business Networks.
In the area “Products and Innovation – Procurement” we are developing Software Solutions, which are supporting procurement processes in a highly innovative way with an amazing user experience in the cloud. Together with SAP Ariba, including the world’s largest business network, we are offering one Procurement Solution across all spend categories.

To strengthen further our team, we are looking for an enthusiastic, UA Developer with customer focus. Our international work environment offers an exciting mix of opportunities, a collaborative and energetic team of technology and business professionals. If you are highly motivated, self-driven and eager to learn, then we want to hear from you.


  1. Planning, researching, and creating user assistance products which include documentation such as context-sensitive help, user guides, Application Help, In-app help.
  2. Collaborate and communicate with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support, as applicable.
  3. Actively collaborate and communicate with external stakeholders such as customers and partners to develop and review UA deliverables through, for example, customer engagement activities, social media, usability tests, and feedback channels.
  4. Follows and applies relevant industry and technology trends for user assistance, as applicable, at SAP.
  5. Editing user interface texts to ensure usability and that the texts conform to SAP’s standards
  6. Researching and defining terminology
  7. Convey technical information in a clear and precise manner.
  8. Strong communication skills.
  9. Good knowledge of UA tools and processes.


  • Any graduation/MBA with 60% aggregate across
  • 4-7 years of overall software development


  • A good to excellent university degree in technical writing, translation, English or business administration.
  • Should possess an excellent oral and written knowledge of English with Outstanding Vocabulary.
  • Proven Experience in technical writing.
  • Proven experience in documentation tools and documentation standards as well as MS Office applications, especially MS Word and MS PowerPoint.
  • Experience working on XML authoring or DITA
  • Flexibility and a readiness to communicate with other team members and to participate in knowledge transfer.
  • The ability to take initiative and work independently.
  • Willingness to acquire extensive product knowledge and learn new skills at short notice.
  • The ability to express complex technical information in a clear and precise manner.
  • The ability to work to tight deadlines, deliver on time, and ensure high quality.
  • Experience creating social media and multimedia assets (for example blogs, how-to videos, or e-learnings) will be an added Advantage.


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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