Software-Design and Development

User Assistance Developer/Technical Writer (T1/T2)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  


Our SAP Cloud Platform UA team is a centralized unit and is distributed across India, the US, Germany, Bulgaria, and Israel. We help drive the customer adoption of SAP Cloud Platform solutions by delivering innovative and state-of-the-art user assistance for our customers.


Ask yourself: Are you someone who sees and actively seeks to understand the full picture?
Do you have a track record of asking the right questions and finding the best person to approach for specific topics? Do you thrive in complex environments and can juggle multiple assignments under tight deadlines? Are you someone who understands the value of change within the bigger picture of the organization and rapidly adopts change?

If yes, this is the job for you.



The Role

We are looking for someone who likes to take the initiative and who is passionate about our customers’ experience. Your tasks will include:

  • Creating user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia (graphics and videos), scripts, context-sensitive help, tutorials, and API references, and social media content.
  • Creating code samples and learning content
  • Testing the software you describe
  • Contributing to the usability of the software by reviewing UI screens and texts
  • Structuring content and selecting distribution channels according to the information needs of your target groups
  • Collaborating with customers and internal stakeholders to constantly improve the quality of your deliverables
  • Preparing content for delivery, including the provision of metadata, following the standard production process.
  • Actively participating in cross-department/cross-company projects to improve UA tools, processes, concepts, or content.


Role Requirements

  • Practical experience in creating product documentation (preferably in DITA)
  • Experience in creating social media content (for example blogs, tweets, or YouTube videos)
  • Sound knowledge of and experience in application development (preferred languages Java or JavaScript) is an added advantage
  • Excellent communication skills, a passion for people and for passing on your knowledge to others
  • Fluency in English                    
  • Degree in engineering, technical writing, or a related profession
  • Willingness to quickly acquire knowledge in new areas and adapt to change
  • Committed to high-quality work


Work Experience

1 - 3 years in a related field


Bangalore, India


#userassistanceDev #Technicalwriter

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 347622  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  347622
Posted Date:  Sep 9, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

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