User Experience Design & Research Specialist - Devanahalli Office

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you'll build:

We are looking for a UX Designer with strong user research skills to join our Experience Design team in Bangalore to work on Retail products within Consumer Industries.

In this role you will combine UX design and UX research skills to help shape product decisions from discovery to delivery. You’ll support research activities, contribute to design solutions, and work closely with cross-functional partners to ensure we are solving meaningful customer problems.

User Research

• Conduct generative and evaluative research to uncover user needs, pain points, and opportunities, working closely with cross functional UX, PM and Engineering colleagues
• Synthesize user insights into clear findings, themes, and recommendations that inform design and product decisions
• Design compelling and digestible deliverables, focused on storytelling and highlighting important insights for product vision and roadmap development
• Balance user research rigor with agility to deliver timely, useful results 

UX Design

• Translate insights and requirements into user flows, ideation sessions, prototypes, and interaction patterns.
• Create concepts and prototypes from low to high fidelity and test them with external facing end-users to iterate upon the feedback. Artifact might include storyboards, journey maps and mid-fidelity concepts.
• Advocate for the user when working closely with product managers and engineers to understand the business and technical requirements 
• Assist in planning and facilitation of client facing design workshops and co-innovation sessions 
• Work closely with engineers to maintain the quality of the design intention throughout the end-to-end process

What You Bring:

• 5+ years in UX Design, Product Design or User Research, ideally with hands-on experience in both UX Research and UX Design
• University degree in Interaction Design, User Research, Industrial Design, Human-Computer Interaction or comparable fields is required
• A portfolio or presentation(s) demonstrating:
  • design craft (flows, ideation, prototypes, interaction details),
  • user research capabilities (methods used, insights generated),
  • and clear contribution to product and business outcomes.
• Practical experience with a mix of research methods, both generative and evaluative, and understanding of when to apply them.
• Strong interaction design fundamentals and user-centered design thinking
• Hands-on experience with Figma/FigJam, Dovetail, Respondent, UserTesting
• Curiosity about AI design tools and how to utilize them within a large company

Collaboration & Communication

• Excellent communication skills in English with the ability to tell compelling stories, connect insights to design decisions, and influence product direction.
• Low ego, humility, and openness to feedback.
• Ability to clearly communicate design details to engineers and collaborate deeply with cross-functional partners.
• Comfort working in a global, hybrid, multi–time zone environment.
• Strong time and priority management skills.
• Collaborative mindset with the ability to thrive in international teams.
• Ability to document and present work that demonstrates your strategic thinking, leadership, and craft.

This role is ideal if you

• enjoy working across both design and research,
• want to expand your skills across the entire product lifecycle,
• want hands-on ownership with guidance from experienced UX leaders,
• are motivated by learning, exploration, and problem solving,
• want to influence global products, collaborate across regions, and contribute meaningfully to how enterprise users experience our solutions.

Where you belong:

Our team applies user centered design and research processes to modernize the enterprise software experience.Your direct team is in Bangalore and the broader team spans Shanghai, China, Germany and Newport Beach, California. This role is hybrid and you would be expected to come into the office to collaborate 3 days a week from our beautiful new office in Hitech Defence and Aerospace Park in Devanahalli, Bengaluru

#UXT2

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442033  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid