User Experience Design Manager

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SAP’s Business Network North Star vision is to become a modern, many to many network, connecting people, enterprises and business processes intelligently to foster collaboration and grow business sustainably. As the world’s largest business-to-business collaboration platform, SAP Business Network facilitates trillions of dollars in commerce annually across hundreds of millions of transactions, capturing a unified, end-to-end view of spend. Over the next few years, we are building a collaboration application platform for trading partners (buyers and sellers) which offers: 

· One common directory of robust trading partner data… from who you are and what you sell, to all your daily transactions to keep your business running. 

· A central place that adapts to you and your trading partner needs… find, be found, and transact seamlessly. 

· And the ability to connect and collaborate on any business process. The ones you have today and how your business will evolve. 

How we will drive value through the network is to: 

· Improve efficiency - help trading partners seamlessly communicate and transact. 

· Grow outcome -  help trading partners grow their business by finding new customers or suppliers. 

· Increase resiliency - counter disruption by improving supply chain transparency and mitigating risk. 

When we deliver on these value drivers, we expect to grow our customer base and double the revenue we generate by 2026. We are in the early phases of delivering on this vision and are in the process of a re-platform, a redesign and a mindset shift focused on user experience to make it a reality. To help us on this journey SAP Business Network is seeking a visionary Design and User Experience Manager for our Marketplace product line to join our Design & UX team and drive the strategy and execution of a cohesive and best in class user experience. 

What you'll do 

Shape product direction: 

· Define and contribute to the UX strategy and be a thought leader in product direction. 

· Represent design in planning and prioritization, drive effort estimation to identify task allocation, team capacity and gaps for immediate & future quarters. 

· Contribute to product direction by suggesting features and enhancements to improve the overall experience. 

· Drive design solutions based on user insights, business needs, and industry trends that further business outcomes. 

· Drive the design process from ideation to execution, ensuring that all designs are user-centered and meet the needs of our users. 

· Partner with cross-functional teams and disciplines to gain a deep understanding of the problem space, explore strategic opportunities, and solve complex problems. 

Set the bar for design excellence and craft: 

· Drive a holistic design process across teams or products. 

· Provide direction to UX designers in creating design concepts for product ideation and/or user research/testing. 

· Lead design critiques, reviews and product craft evaluation for Business Network. 

· Collaborate with central design system team and other designers to identify opportunities for standardization and incorporate recommendations for components. 

· Evangelize and drive product standards. 

Support and nurture a design team 

· Mentor, guide, and grow a team of product designers. 

· Allocate resources effectively. Ensure we are always focused on the highest priorities while balancing short- and long-term needs. 

· Hire, develop, and retain the most talented team. 

· Provide feedback to leadership about performance and opportunities. 

· Help remove internal, external roadblocks. 

About you: 

The Design Manager will bring a successful track record of leading a team of Design colleagues with a comparable scale, complexity, and global reach. This person will bring a knowledge and experience in best-in-class User Experience and Design, as well as next generation technology innovation. The User Experience Manager should have a strong Creative and Design DNA and an entrepreneurial, hands-on, and can-do attitude. It is important that this person can quickly establish credibility and trust with key SAP stakeholders. Needs to be highly collaborative, low ego, and humble. The successful candidate will be able to build relationships with colleagues from different cultures, throughout the organization in an engaging and authentic manner. 

The successful candidate for the User Experience Manager will bring the following experience and attributes: 

· Comes from Cloud/SaaS/PaaS and/or Digital enterprises, is used to working in high growth and fast-paced technology firms 

· Successfully led the Design functions including visual design, user experience and interaction, information architecture, design research, data and analysis and experience managing and developing a high-performing global Design/UX team (5 years of experience leading design projects) 

· Track record of design excellence and bringing high quality products to market (10 years of experience in product design or UX) 

· Strong reputation in the Design community and network 

· High EQ; demonstrates empathy and highest level of social competence. 

· Reputation as a trusted partner and mentor with experience working with a variety of cross-functional peers and executive stakeholders (e.g., product managers, product designers, engineers, policy, communications, marketing) 

· Ability to learn and change. 

· High curiosity. Comfortable in ambiguity and able to solve problems through building effective relationships across the organization. 

· Degree or Masters in Human Computer Interaction, Design or equivalent from leading Business School 

· Experience developing products from 0-1, shipping marketplace and/or platform experiences 

Preferred Qualifications: 

· Experience in global markets 

· Experience with small and medium businesses 

· Experience with enterprise SaaS and monetization

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 393218  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.