Vice President Global Application Operations, SuccessFactors

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Vice President of Global Cloud Application Operations is responsible for consolidating, managing and driving the continuous evolution and improvement of SAP SuccessFactors’ global cloud applications and Site Reliability services. The VP will lead the global operations, applications, and service delivery functions for the global cloud service portfolio and will identify requirements, manage priorities, provide status, manage budgets, and ultimately ensure that service delivery is on time, on budget, and of maximum quality.

MAJOR RESPONSIBILITIES:

· Manage the vision, design and deployment of all SuccessFactors cloud applications, including deployment and maintenance

· Continue the transformation of cloud applications to a SaaS service-based offering based on DORA/Dev Ops model.

· Harmonize the application operations across SAP SuccessFactors products and drive consistency in processes and tools.

· Provide cloud service management strategy, process, and procedures across the organization

· Lead a consistent, measurable process to operationalize and scale cloud based strategic initiatives and execution

· Manage Capex, and Opex costs; appropriate value for investments

· Responsible for running a 24x7x365 Cloud Operations organization with staff located in multiple Global locations.

· Develop and mentor a high performing team of global professionals

· Provide strong leadership, guidance, and direction related to cloud hosting service delivery

· Work closely with Engineering, Platform and technology vendors to ensure SLAs are met and quality meets or exceed expectations

· Manage adherence to security and compliance safeguards, policies and procedures

· Managing change, assets, and documentation for top quality support

· Establishes key KPI, SLA’s, metrics and measurements demonstrating area health. Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.

· Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory.

· Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.

· Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.

· Manage the application level security teams to ensure execution of key security initiatives including regular maintenance, patching, audit compliance and certifications

QUALIFICATIONS

This is a high-profile, global position requiring a proven and experienced operations executive, steeped in cloud based platforms. A strategic manager with a high level of business acumen, pension for innovation, natural leadership skills, transformative mind-set and a hyper-focus on making a positive impact!

· BA or BS, preferably in business, economics, or a field related to computer science or information science, MBA preferred

· 15+ years of experience in an operational, management, or services delivery role (ideally for an IaaS / PaaS provider or Cloud Hosting company)

· 5+ years of experience managing high\-volume customer\-facing SaaS applications is required

· 5+ years of upper management experience and leadership skills

· 5+ years Hands-on experience in 24x7x365 cloud operations or SaaS Operations

· Direct experience driving continuous improvements in process and operational efficiencies. Lead process-improvement efforts and manage the implementation of both business processes and technical solutions. Drive best practices across cross functional teams.

· Expert in managing Global Infrastructure and the team that manages Global Infrastructure to meet regional compliance requirements and achieve 99.9% up time with high velocity on ticket resolution and issue remediation.

· Knowledgeable in HIPAA, PCI, GDPR, EU Data Sovereignty and Privacy, and other compliance metrics along with ISO 9000 and other quality assurance metrics and capable of implementing them in a fast growing Cloud environment.

· Drive for results with a passion for modern micro services architectures and continuous delivery

· Experience building and leading a high performance team across multiple geographies

· Ability to quickly drill down to solve problems and take ownership of the resolution

· Demonstrated ability to think strategically

· Experience integrating with 3rd party service platforms

· Experience with configuration management systems and associated automation

· Management of “access' under defined compliance standards (i.e. SOC1/2/3, SAS70 etc.)

· Strong Leadership and team building skills

· Ability to partner cross functionally in order to drive complex strategic projects

· Excellent project management skills and ability to work to deadlines successfully managing multiple business-driven initiatives

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414921  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.