ECS Global Engagement Support Lead

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Private Cloud Customer Center unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.

Summary & Role Information:

ECS Global Engagement Support (GES) was introduced, as a result of the Customer Engagement at Scale workstream within the Best Run ECS Program. The objective is to bring in simplification and scalability to the ECS Customer Engagement roles, streamlining and standardizing activities and processes to increase efficiency, allowing for continuous process improvement, automation, and consistency, along with more scalability to support the forecasted growth of ECS.

The Role:

· Ensure quality and consistency of GES supported tasks across all ECS regions.

· Actively lead strategic alignment with supplier to review processes, areas of improvements, and drive demand management conversations.

· Represent GES unit in regular SteerCo meetings with ECS L2.

· Regularly track and report on efficiency gains brought to ECS by GES supported tasks, review processes and work hand in hand with GCE ECS Automation Hub to ensure long-term efficiencies and scalability for ECS.

· Connect on a regular basis with CDM, TSM, and dCEM role owners – as well as process owners - to ensure GES-supported tasks are optimal.

· Actively lead the GES demand management, provide regular status of initiatives to ECS Leadership Team.

· Collect feedback from the Regions and drive necessary improvements.

· Own GES SOPs and WIs, and ensure proper alignment with customer facing role owners.

· Lead and coordinate necessary roll out and KT sessions of GES related topics to the wider ECS audience.

Experience (Role Requirements):

We are looking for a highly motivated person with minimum 10+ years of experience in SAP. The candidate needs to excel in planning, analysis, and communication. In particular:

· Experience leading teams and working with cross-functional units is a must

· Experience interacting with Global Executives

· Negotiation and prioritizing the initiatives with business outcomes in mind

· Candidate must have financial acumen and should be able to track efficiencies and communicate to all stakeholders including Senior Executives

· Flexibility to lead a team with diverse culture and different time zones (Asia, Europe, and Americas)

· Proven experience in Project Management

· Deep understanding of Cloud-related topics

· Vast understanding of SAP and the different organizations

· Experience in transformation programs from kick off to implementation, with posterior tracking of efficiencies, reporting, and continuous improvement

· Proven track of working with customer facing roles and great understanding of Cloud processes, customer experience, and automation

· Consulting experience

· Comfortable working in a fast paced organization and handling challenging situations

· Successful track of proposing and implementing process and organizational improvements

· Customer-centric mindset – Experience in engaging with customers, especially influencing senior executives from diverse cultures

· Ability to work under stressful situations

· Excellent internal and external stakeholder management, presentation, and communication skills

· Analytical thinking and decision-making ability; ability to drive change, including influencing skills

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 408327  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.