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Virtual P&T Customer Engagement Executive

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Date: Apr 8, 2021

City: Dubai, Dubai, AE, 118353

Company: SAP

 

 

Requisition ID: 280734
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

The primary focus of this position is to help our clients successfully onboard, adopt and consume SAP Business Technology Platform.  In addition to helping customer get started there will also be a business development component focused on use case discovery, guidance, and value articulation. The primary customer focus will be supporting customers that are part of new commercial offerings such as Pay as you Go, and RISE with SAP while also providing fallback expertise and best practice guidance to the Digital HUB. This will position you at the forefront of SAP BTP commercial innovation, driving customer success for these new offerings and supporting the scalability of our groups’ reach.

 

The Virtual P&T CEE Team is a remote, global team of pooled resources. In addition to relying on their immediate peers, this team will achieve success through collaboration with regional CEEs focused on other customer segments, and building relationships with other groups to drive customer success. These will include colleagues in support, services, education and our broad partner network.

 

EXPECTATIONS AND TASKS

  • Engage customers with high potential and/or where LoB CEEs have identified projects and use cases to integrate or extend the landing SAP Applications.
  • Onboard and orient customers to SAP Business Technology Platform focusing on how to get started.  Address challenges and questions to break through barriers inhibiting adoption.
  • Qualify new customers in or out of P&T CE&X account classification groupings documenting customer stakeholder and project information.
  • Understand customers’ technology landscape, SAP and non-SAP. Highlight appropriate use cases that have seen successful adoption with other customers in similar situations – technology landscape, industry, geographies, etc.
  • Leverage pre-defined “Plays” and use cases including 1:n virtual workshops and webinars, best practices, thought leadership, etc. as engagement methods.
  • Document and maintain interactions, Customer Risk and Health score in system of record.
  • Utilizes proper escalation channels to help customers during times of need.
  • Builds internal network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. 
  • Support the development and documentation of new use cases that can be leveraged by the customer engagement organization as a whole and to provide feedback on the new commercial offerings.
  • Engage client early to understand big picture, proactively position value and assist with escalations or critical situations management
  • Identify upsell and contract conversion potential: Give sales information about potential opportunities aligned to solving your customer’s business challenges.

 

Targets / KPIs

Virtual Platform and Technology CEEs are measured on

 

EXPERIENCE / ROLE REQUIREMENTS

  • You have technical Cloud Architecture experience and can guide customers from technical hands-on level to architecture and strategy as a full-stack expert.
  • You have experience with cloud solutions, preferably SAP Cloud Platform. You can understand, explain, and draft Cloud Architectures.
  • You have experience articulating the value of and positioning use cases and solutions to customers. 
  • You have excellent communication (oral and written), presentation, program management, and organizational skills. You have at least 1 year of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
  • English is a must, any other European lanaguage would be hghly appreciated (French, Italian, Spanish, German, Russian, Turkish...)

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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