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Customer Success Programme Senior Specialist - SH/BJ

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Date: Apr 15, 2021

City: Shanghai, CN, 200040

Company: SAP



Requisition ID: 277347
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



  • Provide renewal analysis to MUs, maintain knowledge in commercial metrics and forecasting principles, support on the alignment of transactional steps related to renewals and replacements.
  • Leverage internal SAP networks to navigate cross-functionally and regionally.
  • Possess knowledge of SAP Cloud Terms and Conditions.
  • Understand and maintain the health measurement to Cloud business
  • Assist to drive NPS and revenue retention program



  • Possess strong analytical skills and excellent verbal and written communication skills.
  • Excellent ability and skills of Microsoft Excel/Power Point  
  • Strong interpersonal skills: team player and consensus-builder, proactive networking attributes, execution focus, and ability to drive change
  • Ability to work flexibly, understanding that at key times some out of office hours work may be required



  •  4  years(at least) of professional working experience; Experience working within operations/business development/Finance related fields is an advantage;
  • Education: Bachelor’s Degree or equivalent comparable experience
  • English: Fluent



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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