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Information Technology

Diploma/Student Intern - Associate Support Engineer (Machine Learning) - Shanghai



Requisition ID: 281598
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Team: SAP Customer Success (CS) Intelligent Delivery Group (IDG) Center of Expertise (CoE)




Center of Expertise (CoE) focuses on value delivery for SAP's top customers, helping them increase the value of their SAP Intelligent Enterprise Solutions and master their digital transformation, powered by SAP S/4HANA and SAP Cloud Platform.



  • Deliver world-class Engineering Services to SAP’s Premium customers realizing their digital transformation agenda.
  • Provide Mission Critical Support ensuring business continuity and smooth operations of their SAP software with optimal performance of key business processes.



  • Drive Customer Success across LACE (Land, Adopt, Consume, Expand) and grow sustainably in a fully integrated organization across Sales, Services, and CE&X.




  • Support local and international key accounts through whole lifecycle of projects by delivering onsite and/or remote services, e.g., business analysis, risk assessments, technical and functional business process improvement, and system operations.
  • Ability to write technical design specifications based on functional design specification according to customer requirements; Testing and debugging of applications based on test cases; Manage critical customer situations.
  • Participate in onsite and remote service delivery for customers in Asia Pacific, Europe, U.S. and Latin America.
  • Optimize SAP solutions through continuous improvements over a product’s lifecycle.
  • Deliver knowledge transfer sessions to SAP employees and customers.




  • Bachelor’s degree or above in major of Computer science, Software engineering, and IT related.
  • 2022 fresh graduate can work minimum 3 days a week for 6 months.
  • Computer skills: Proficiency in software development
  • Programming: Good programming skills in (at least one) Java, C/C++, Python
  • Knowledge of machine learning tools like Caffe/Pytorch/Tensorflow is an advantage.
  • Affinity on machine learning and data science in the above-mentioned topics and GNN, RNN, CNN and Transformer.
  • Fluent communication in English.
  • A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment.
  • Being able to work under pressure, in critical situations and under tight deadlines.
  • Enjoying working in a diverse cultural environment; open minded and culturally sensitive.


Work Location:

上海市浦东新区哈雷路金科路2889弄长泰广场DSAP公司, 201203



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Diploma/Student Intern - Associate Support Engineer (Machine Learning) - Shanghai

Facility:  281598
Posted Date:  Sep 19, 2021
Work Area:  Information Technology
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%

Shanghai, CN, 201203

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