SAP Concur - Change Manager Job

Requisition ID: 234031
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Change Management sits within the Runtime Reliability organization and works across all Technology teams to establish, govern, improve, and support change management processes.  Working closely with other ITSM teams such as Incident and Problem Management, you will drive operational excellence, ensuring we maintain highly reliable services for our customers.  You will provide thought leadership, innovation, and process evangelism as our environments continue to evolve within the DevOps and cloud computing landscapes.  This is your opportunity to make an immediate and long-lasting impact on the way we approach change management and service reliability. 
 

Responsibilities

• Own and improve Change Management processes within the Technology organization
• Define, generate and publish the metrics necessary to measure state and performance of Change Management
• Facilitate regular change reviews to identify risks to reliability and our customers
• Provide maintenance window support, ensuring changes are processed to plan
• Publish communications regarding upcoming change and maintenance activities
• Provide process guidance and governance, ensuring the use of best practices
• Deliver ongoing change process education and demonstrate the value it provides to teams and our customers
• Maintain Change Management policy and procedure documentation
• Collect and manage Change Management responses for compliance and audits
• Drive innovation to seamlessly integrate change into DevOps processes

Position Requirements

• BS or MS in Computer Science, Computer Engineering or related field.
• 5+ years of ITSM Change Management experience
• Experience implementing and executing Change Management processes
• Strong understanding of technical concepts, including application development, DevOps, networking, databases, and cloud computing
• Must have excellent verbal and written communication skills
• Promotes a culture of continuous improvement and service excellence
• Experience in large scale IT and/or cloud computing environments
• An unwavering passion for providing customers with the best possible service and experience
• Curiosity and desire to embrace new concepts and methods to solve business problems

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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