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SAP Concur - Principal Product Manager, Locate Duty of Care Job

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Date: Feb 9, 2019

City: Bellevue, WA, US

Company: SAP

Requisition ID: 202506
Work Area: Solution and Product Management
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Amid heightened global and geopolitical uncertainties, SAP Concur launched Concur Locate and Active Monitoring in 2017 to provide a powerful employee risk management and safety communication solution. Based on travel and expense data, itineraries booked direct captured through TripLink and TripIt, supplier e-receipts and more, Concur Locate enables businesses to proactively and quickly locate and communicate with employees during times of crisis and uncertainty, no matter where they are.


Reporting to the Senior Director of Travel Product Management, the Principal Product Manager, Concur Locate Duty of Care, will be responsible for defining and executing the product strategy in the Duty of Care area as well as scaling Concur Locate and Active Monitoring to thousands of SAP Concur customers in close partnership with our Sales, Implementation, and Services teams as well as our service partners, who provide 24/7 monitoring, communications and assistance services.


The Principal Product Manager will address market priorities and customer needs, partner with external companies in the travel and risk management space, and define and feed detailed product requirements to the development teams. As a member of the team you'll have the opportunity to work in a highly collaborative, creative, and agile environment. You'll be working with people who are passionate about technology and how our work delivers value to our customers and partners.



  • Partner with Market Business Leaders, Product Marketing, and Business Development teams to understand market trends, set the Duty of Care product vision and strategy, and define product priorities to increase sales and customer success.
  • Scale Concur Locate and Active Monitoring to thousands of SAP Concur clients, partnering closely with Sales, Implementation, Customer Adoption/Customer Success, and Support teams internally, and with our external partners.
  • Define, create, and share relevant metrics that help push product sales, adoption, and client success forward.
  • Determine priorities, scope and detailed functional requirements to support the Duty of Care strategy.  Maintain roadmap based on the needs of Concur, external partners, and customers.
  • Partner closely with the development teams to build, launch, and support Duty of Care solutions, and to drive new features through early adopter and general availability lifecycle. Influence large cross-functional teams to successfully launch new features and solutions.
  • Stay current with risk management and duty of care industry trends and act as a subject matter expert to provide relevant and timely information for all stakeholders.
  • Support, communicate, and advocate product plans to mixed audiences including senior leadership.
  • Incorporate feedback and changes effectively while proactively establishing mitigations and managing risk.


Education, Experience & Training required:

  • Bachelor’s degree required; MBA preferred.
  • 7-10 years of Product Management/Program Management required. Prior experience at travel or duty of care related organizations strongly valued.
  • Track record of successfully partnering with external and internal stakeholders to deliver new products to market against aggressive deadlines and to rapidly scale new products or businesses.
  • Ability to synthesize structured and ad hoc feedback from clients and Sales to drive revenue and unlock adoption and customer success.
  • Experience gathering business requirements, developing them into detailed functional specifications, and prioritizing and executing on a product plan.
  • Knowledge and practice of agile development methodology.
  • Extremely comfortable with converting ambiguity into an action plan, getting buy-in from external and internal stakeholders, and advocating for it.
  • Ability to solve challenging business problems with an understanding of economics in the business travel sector.
  • Proven ability to work with cross-functional, cross-cultural and global groups and to work effectively in complex and evolving environments with varying stakeholder networks.
  • Effective communications skills, focusing on presentation of technical and business information.
  • Solid understanding of SaaS concepts and underlying technology, data privacy and security concepts.
  • Fluent in English. French or German strongly valued.
  • Ability to pass a background check.


Value competencies:

  • Passion for & responsibility to the customer.
  • Leadership through innovation in everything you do.
  • Passion for what you do and a drive to improve.
  • Relentless commitment to win.
  • Personal & corporate integrity.


Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. ( or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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