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SAP Concur- Continuous Improvement Specialist Job

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Date: Jun 21, 2019

City: Bellevue, WA, US, 98004

Company: SAP

Requisition ID: 216817
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The SAP Concur Global Technology Operations team is seeking a Project Manager / Continuous Improvement Leader to partner with and facilitate internal stakeholders to define, design, build and launch internal business solutions. This position will interact with technical and product team members and leaders to resolve issues as well as create new sustainable processes utilizing Lean methodologies such as Kaizen, and Value Stream Mapping. In this is a hybrid role, the individual in this position will work across departments and functional lines on a variety of projects that will range in size, scope, risk and complexity supporting our internal process improvement and organizational efficiency.


The candidate will have a proven record of full cycle program management, from conception and design through implementation, measurement, and continuous improvement.


Within the first 12 months, you will:

  • Facilitate multiple process Improvement initiatives. You will define charter and scope, assemble resources, facilitate teams to develop 30/60/90 day plans and monitor implementations.
  • Scale and improve our processes. Assess and prioritize improvement needs based on leadership, business, and team needs.
  • Project manage key initiatives. You may be responsible for project management of key initiatives across the organization that enable us along our E2E delivery model.
  • Development of lean culture. Play a role in the development of a Lean culture and in support of Agile Methodologies and as a key partner to the Agile Operations team.


To accomplish this, you will need:

  • Do it yourself attitude. You are self-driven and take initiative with your work.
  • Exceptional analytical skill. You process large amounts of data and are comfortable presenting your findings and making recommendations to leadership and peers.
  • Passion. You bring the drive to deliver and improve customer experiences.
  • Agile mindset. You understand agile and what it takes to lead a scrum environment.
  • Enterprise perspective. Seeing ‘The Big Picture’ when identifying and addressing technology needs
  • Lean Background. Ability to lead the development of value stream improvement strategies and/or Kaizen improvement events
  • Facilitation Skills. Listen and encourage ideas and insights from others to find better solutions
  • Flexibility. Ability to identify and analyze different courses of action to solving problems
  • Coaching Mindset. Lead cross divisional groups through group learning and problem solving


Competencies – Continuous Improvement:

  • Deepening own understanding of continuous improvement methods as they are applied in technology, helping to drive built in quality
  • Through communication and influence help drive the continuous improvement mindset at all levels
  • Ability to develop all levels of process maps (and Value Stream Maps) to demonstrate current communication and work flows; work with teams to develop future state flows incorporating information, people, engineering and code
  • Mentor others across levels on utilizing continuous improvement tools, techniques and methodologies and how to best apply
  • Coach on continuous improvement mindset and customer value by demonstrating ways to remove waste and identify root causes of inefficiency and how to incrementally improve
  • Use influence to help drive for solutions that are simple and show customer value quickly helping to prevent process complexity and over-engineering of solutions


Competencies – Project Management / Scrum Master:

  • Develop project plans or releases in partnership with cross divisional project teams
  • Define project success and appropriate metrics to measure and communicate progress
  • Set timelines that deliver incremental results
  • Accountability of self and team members
  • Experience establishing and tracking program metrics including return on investment
  • Coach team on project management discipline and/or Scrum


What do you bring with you?

  • 5+ years of relevant continuous improvement facilitation experience
  • Bachelor’s degree or equivalent experience in IT systems, operations, and processes
  • Understanding of project management methodologies
  • Experience leading cross-functional projects and programs
  • Change Management experience
  • Clear and effective written and verbal communication skills
  • Experience leading Kaizen improvement events


Preferred Qualifications:

  • Ability to manage multiple projects
  • PMP Certified
  • ScrumMaster Certified
  • Development of training materials
  • 5 years working within a Continuous Improvement environment, ideal in Technology
  • Proven facilitation skills of groups up to 20+
  • Self motivated professional who can work closely with team members or independently


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations :

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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