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SAP Concur - Technical Writer Job

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Date: May 24, 2019

City: Bellevue, WA, US

Company: SAP

Requisition ID: 213804
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3

Hiring Manager: Zach Ahlstedt

Recruiter Name: Sacha Sarieddine

 

COMPANY DESCRIPTION

 

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.


SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

  • Creates user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software, and/or coordinates the creation of these UA deliverables. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content.
  • Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support.
  • Collaborates and communicates with external stakeholders such as customers and partners to develop and review UA deliverables through, for example, customer engagement activities, social media, usability tests, and feedback channels.
  • Identifies information needs of, among others, users for UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussing.
  • Ensures UI texts are clear and translatable, and support the tasks of the user. Acts as an advocate for an excellent user experience.
  • Uses appropriate style and tone for the product and the audience according to the target group and market.
  • Gives, receives, and implements feedback on UA deliverables.
  • Applies all relevant SAP standards and guidelines for the given product/area, and ensures UA deliverables are aligned with them as well as with the content architecture. Actively provides feedback on these standards and guidelines using the appropriate channels.
  • Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. Submits content for language editing to a UA colleague with first-language proficiency, if required, to ensure high-quality deliverables in the source language.
  • Uses the software to test the accuracy of UA deliverables.
  • Prepares content for delivery, including the provision of metadata, following the standard production process.
  • May plan and coordinate the UA deliverables for a product area or project, as applicable.
  • May participate in projects to improve UA tools, processes, and content.
  • Follows and applies relevant industry and technology trends for user assistance, as applicable, at SAP.

 

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations :


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Technical Writer, Copy Editor, Proofreading, SAP, ERP, Technology, Creative