Software-Design und Entwicklung

Development Support Engineer (f/m/d) for SAP Enable Now

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

What you`ll do
Summary
•    Provide assistance to customers, consultants and partners on the usage of SAP Enable Now products
•    Take care of Customer security incidents and act as a Security Champion for SAP Enable Now.
•    Research, analyze and troubleshoot to diagnose and resolve technical problem focused on SAP Enable Now OnPrem Solutions
•    Update Support case tracking system to provide accurate and current documentation of issues
•    Collaborate closely with development team for deep technical analysis of issues
•    Contribute to feature enhancements, documentation and knowledge-based articles
•    Develop internal tools and processes optimizations

 

What you bring
•    3-5yrs  years of experience in a customer support environment, SaaS experience a plus.
•    Excellent organizational, customer relationship, verbal and written communication skills.
•    Excellent problem solving and listening skills
•    Highly motivated, self-starter & positive attitude.
•    Experience in Relational Database (such as MS SQL Server or HANA).
•    Knowledge on Kerberos SSO  and SSO/SAML integration is preferable.
•    Knowledgfe of Security best practices for application development and operations in Cloud Environment 
•    Knowledge of SAP Solution Manager integration is a plus.
•    Knowledge of programim languages such as C++, Java, JavaScript and ABAP is a plus.


Meet your team 
SAP Enable Now development support  team that is part of a cross-functional, co-located product organization located in Berlin. Our development process is built around agile principles, namely Scrum. The complete product lifecycle is covered by our organization, so you will not only be involved in development support  but also get insights into cloud operations, product planning, quality management, maintenance and development.

 

 We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 341988  | Work Area: Software-Design und Entwicklung  | Expected Travel: 0 - 10%  | Career Status: Berufserfahren  | Employment Type: Vollzeit, befristet or Part Time | #LI-Hybrid

Ausschreibungsnummer:  341988
Ausschreibungsdatum:  16.06.2022
Funktionsbereich:  Software-Design und Entwicklung
Karrierestatus:  Berufserfahren
Anstellungsverhältis:  Vollzeit, befristet
Voraussichtliche Reisetätigkeit:  0 - 10%
Standort: 

Berlin, DE, 10178

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