Senior Support Engineer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

As a Senior Support Engineer, you will be responsible for ensuring the supportability and efficient support process setup for our cloud product. Your key responsibilities will include:

• Support Process Setup: Develop and implement support processes and plans to ensure smooth operations and quick resolution of customer issues.
• Collaboration: Work closely with development teams, product managers, and other stakeholders to ensure comprehensive support coverage.
• Documentation: Maintain detailed documentation of support processes, troubleshooting steps, and resolutions to build a robust knowledge base.
• Customer Interaction: Provide high-quality support to customers, addressing their concerns and ensuring their satisfaction with our solutions.

What you bring      

To excel in this role, you should bring the following qualifications and skills:

• Experience: Proven experience in a support engineer role, preferably in a senior capacity, with a focus on cloud solutions.
• Problem-Solving: Excellent troubleshooting skills with the ability to debug complex issues and provide effective solutions.
• Communication: Strong verbal and written communication skills to interact with customers and internal teams effectively.
• Collaboration: Ability to work collaboratively in a team environment and manage multiple stakeholders.
• Adaptability: Flexibility to adapt to changing technologies and processes in a dynamic work environment.
• Customer Focus: A customer-centric approach with a commitment to delivering high-quality support and ensuring customer satisfaction.
• Technical Expertise: Strong knowledge of SAP Business Technology Platform (SAP BTP) and its components is an advantage.
• Analytical Skills: Proficiency in data analysis tools is an advantage.

Meet your team      

Since its establishment in 2003, SAP Labs Development center in Bratislava has become the leading provider of high-quality products and services to international SAP customers. We are currently expanding our Data & Analytics team in order to support development and operations of a cloud software product intended for a large enterprise audience.

Benefits

WELL-BEING

• Meal vouchers
• Free beverages available in SAP office
• 25 paid sick days per calendar year
• Fitness (free gym in the office) and health programs (private healthcare services, preventive cancer check-up,..)
• Flexible working time
• Possibility to work from home

WORK-LIFE

• 5 additional vacation days
• Cash allowance for sport and cultural activities
• Recreational allowance (after 24 months of employment)
• Mobile phones available also for personal use

FINANCIAL SERVICES

• Global travel insurance including health insurance outside home country
• Life & accident insurance for employees
• Employer contribution for Supplementary Pension Plan up to 4% of monthly salary
• Car and bicycle parking at SAP locations for all employees

OTHER BENEFITS

• Modern offices in the city center 
• SAP provided laptop
• Annual bonus
• SAP equity programs
• Initial onboarding and continuous training (e.g. paid LinkedIn learning and others)
• Acquiring hands-on skills working with new technologies and modern development methodology, taking care of the entire development life cycle
• Friendly and informal working environment
• Motivating salary and company benefits

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 404313  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.