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Services Head for SAP Slovakia

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Date: Dec 30, 2020

City: Bratislava, BL, SK

Company: SAP



Requisition ID: 251318
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Job Summary 

The Services Head for SAP Slovakia is an SAP leader responsible for implementing the SAP services strategy in SAP Slovakia to deliver successful results and innovation outcomes towards the common goals of People, Customer, and Partner Success. This key position is part of the Global Services team which represents an organization of 20.000 people.

A successful Services Head has a clear understanding of SAP’s strategy, current priorities and strategic aspirations, and transforms them into an actionable plan, organizes and inspires their organization to execute and implement the strategy.  He/she has overall accountability at the country level for managing a wide spectrum of services ranging from expert consulting and premium engagements (SAP MaxAttention and SAP Active Attention), full blown implementation projects, training and enablement to innovation services in a holistic manner.

This leader has a strong emphasis on customer success and execution excellence in combination with a focus on managing the forward bookings and P&L for their results (revenue & margin) whilst maintaining employee trust and engagement. He/She represents the Services organization in customer interactions, with a focus on C-Level, partner ecosystem, public events and SAP-internal activities within their country. 

With the qualifications, experience and business acumen in managing a diverse team in a matrix structure, and managing relationships with senior external and internal stakeholders, this person can manage a country Profit and Loss (P&L) for the Services organisation, as a portfolio of engagements that are strategically aligned and agreed within the country. 

The Services Head has overall accountability for their delivery portfolio performance month-on-month, year-on-year. They ensure that all Key Performance Indicators (KPIs) are understood and consistently cascaded down to their team. These are tracked and managed in accordance with the established governance framework and cadence. Where targets are identified as being at risk, the Services Head works directly with their team to define and drive improvement initiatives to achieve them. KPI’s include bookings, revenue, project margins and subscription renewal rates. 

Being a part of a complex organizational structure, including local and global organizational entities, it is the responsibility of the Services Head to establish and maintain working relationships with the peers, a diverse team, local and regional management. This role directly manages a consulting team of individual contributors, as such he/ she is accountable for the success of all extended teams deployed in his/ her engagements. The Services Head acts as a role model towards the extended teams creating a cohesive environment built on promoting diversity, inclusion and mutual respect.

Experience and language requirements 

Managerial Experience
•    Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite
•    Proven experience in successfully leading cross functional teams without authority / in a matrix construct 
•    Cultural awareness & sensitivity, experience working across diverse cultures, nationalities and belief systems
•    Experience with managing a sizeable P&L 
•    Experience in leading and managing a diverse team in a matrix structure 


Functional experience 
•    The ideal candidate would have consistent experience with running a professional services organization in a SAP environment 
•    Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation 
•    Experience in strategic thinking and conceptual design of complex engagements
•    Understanding of key SAP solutions and respective industry business processes
•    Experienced at leading customer interaction with senior executives 


Soft Skills
•    Seen as an authentic leader with impactful leadership and influence
•    Reliable, resolute, and resourceful; a hands-on entrepreneur
•    Highest level of Stakeholder management and influencing skills
•    Effective Story Telling
•    Managing expectations, conflicts and escalations
•    C-Level Communication and Presentation


Commercial and Sales
•    Consultative Selling underpinned with strong Sales Process Acumen
•    Solutioning and tactical selling through development of right solution to the right customer with the right outcome
•    Account Planning and Management
•    Customer Satisfaction - driving Customer Effort Score (CES) and Net Promoter Score (NPS)
•    Speaking/Presenting at internal/external forums on relevant topics 


Mentoring and Coaching
•    Lead by example in all activities 
•    Mentoring of Market Unit Delivery Management including Market Unit leaders of other Lines of Service
•    Sharing and incorporating lessons learned to support delivery excellence 
•    Ability to coach and teach others
•    Lead others to high performance


Industry Experience
•    Experience across multiple Industries is required, ideally including Public sector


•    English: fluent
•    Slovak: native


•    Bachelor’s degree or equivalent work experience



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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