Product Specialist (S/4HANA Cloud Customer Care Team)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

Meet your team
The S/4HANA Cloud Customer Care Team is the trusted advisor for all active implementation projects with a Global footprint together in four regions (EMEA/MEE, Asia/Pacific/Japan, Greater China and Americas).

What you´ll do
As a Product Expert in the SAP S/4HANA Cloud Customer Care team you will be closely working with our customers/partners and SAP Product Engineering. 

• Safeguarding implementation projects to achieve a successful go-live and identifying patterns to drive improvements of our Software as a Service offering are the key activities. 
• You will be the binding element between the customer projects and stakeholders such as S/4HANA Cloud Product Management, Development and the Partner organization. 
• You will gain in-depth product knowledge and experience from strategic customer projects and Early Adopter activities for key product innovations. 
• Support customers/partners and become a trusted advisor: Safeguard the implementation projects, manage the relationship, and foster a cloud-mindset
• Closely work with a variety of stakeholders on Early Adopter programms
• Identify patterns and bring the customer’s perspective into multiple SAP stakeholders: Influence the S/4HANA Cloud Product and SAP Activate roadmap

What you bring

• University master degree in information technology, computer science, business administration or a related subject 
• Preferred LoB expertise in Logistics/Manufacturing
• Experience in driving (Cloud) customer projects and applying SAP Activate implementation methodology
• Very good analytical and problem solving skills
• Very good communication, facilitation and networking skills 
• SAP ERP and S/4HANA expertise is a plus
• Willingness to acquire extensive product knowledge
• English fluent speaker
• 2+ years of professional working experience

Our benefits

• You will get initial training on technical and business topics
• SAP will provide continuous training to increase your qualification
• Flexible working hours and home office option
• SAP will fully refund salary for sick days (12 per year) and sick leaves (up to one month)
• 5 weeks of vacation per year, extra vacation after more years with company
• Meal vouchers, fully paid by company
• Company car and company phone according to the company car policy
• Contribution to sport/culture/leisure
• Yearly bonuses, employee stock purchase plans
• Contributions to the pension/life insurance

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 371937  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.