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Consulting and Professional Services

Customer Engagement Lead

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




SAP Premium Engagement is a service that offers customers the highest level of engagement available within SAP: accompanying digital transformations, safeguarding implementation projects, creating best-run operations as well as initiating innovations with our largest customers. Premium Engagements are tailored, multi-year partnerships, offering our customers access to SAP best practices and global teams of experts across product & solution portfolios, in all phases of the project life cycle.

For SAP Belgium & Luxemburg, to join the Premium Engagement team, we are looking for a customer focused SAP Customer Engagement Lead.



As an Engagement Lead (also known as TQM ‘Technical Quality Manager’), you are accountable for the day to day management of the SAP Premium Engagement service plan for your customer(s), methods and tools, and best practices across all systems & landscape environments and platforms. You will develop and demonstrate a premium level of understanding of the customer’s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP services.


The Engagement Lead is responsible for defining and orchestrating a service plan to SAP customers with Premium Engagements. As trusted advisor on-site or remote with the customer you have a crucial role in the co-creation and execution of the customer digital transformation roadmap with SAP services. You are driven by innovation and customer focus.

Based upon your SAP track record you have both the experience and management skills to orchestrate SAP global teams organized in CoE’s and specialists to deliver customer results.  

The SAP Engagement Lead demonstrates, also driven by our customers, a very good level of enthusiasm for technology enabled business advancements. Topics for our customers are for example cloud, on premise and hybrid technologies, machine learning, cyber security, big data, artificial intelligence, blockchain and smart factories.


·       Lead or support strategic initiatives

·       Execution and management of the engagement

         o   Define the SAP Premium Engagement portfolio & service plan for the customer and manage the delivery of that plan.

         o   Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business.

·       Technical evaluation and documentation of customer situation

·       Anticipation and identification of risks and top issues

·       Operations, Innovation and Services delivery

·        Establish SAP Solution Manager as collaboration platform

·        Documentation and reporting of Engagement status, action and value




- Bachelor or Master’s degree preferred

- Languages: Dutch or French, English  

- Strong experience in managing customer engagements, (SAP) technological expertise, industry background and the ability to apply this experience to specific customer business situations. 

- Communication: Demonstrates willingness to participate in and lead meetings and communicate effectively with staff at all levels.

First level of understanding of customer's SAP solution and all complementary products, including core business processes, industry solution or requirements

- Understanding customer projects and ability to estimate project plan and critical points in project progression

Passion to support businesses on their road to Innovation    




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:298658 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Customer Engagement Lead

Facility:  298658
Posted Date:  Oct 17, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Brussels, BE, 1170

Job Segment: ERP, Consulting, SAP, Database, Cloud, Technology