Development Support Engineer

Summary:

The role of the Development Support Engineer is crucial for ensuring customer success through effective implementation and delivery of technical solutions. This position involves collaborating with customers and partners, delivering on support KPIs, and solving complex software issues. Key responsibilities include documenting solutions in a knowledge base, coordinating across geographies and teams, and maintaining high standards in message processing and software enhancements.

The role is part of the Central Business Configuration Customer Success Team.

The Role:

·       Work together with customers and partners for successful implementation and delivery

·       Deliver on support KPIs – Minimize initial reaction times, message processing times and other KPIs for internal / external customer issues

·       Problem solving, ability to reason and isolate problems

·       Document solutions in a knowledge base, so that subsequent problem solving is effective

·       High engagement levels and ability to coordinate across geographies, development teams, lines of business to achieve customer success

·       Ability to work in virtual team and act as “team player”.

·       Take up planned support work during designated weekends.

·       Analysis of complex software issues (on level Development Support)

·       Ensure excellent quality and maintain high standards in message processing, customer notes, software corrections and software enhancements in the assigned areas of responsibility

·       Organize and participate in the de-escalation of critical customer situations

·       Provide corrections for data inconsistencies

·       Contribute on continuous improvement of software quality adhering to defined requirement and bug processes

Role Requirement:

·       Bachelor’s degree in computer science, engineering, business, or comparable education

·       2-5 years of experience in a Development (preferred) or Support role

·       Technical and/or functional experience with SAP S/4HANA Cloud (Public or Private) or other SAP cloud solutions (SAP BTP preferred)

·       Seek pragmatic and effective solutions with strong focus on customer satisfaction

·       Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders

·       Data modeling & SQL skills

·       Debugging skills, ability to do root-cause analysis and provide optimal solutions

·       Experience in working with web technologies and/or in cloud-based environments

Nice to have:

·       Experience with Central Business Configuration applications and Solution Builder based Configuration.

·       Software development expertise

·       Familiar with Cloud Application Programming (CAP) framework

·.      Scripting/development experience in: Python, JavaScript, Node.js (preferably Typescript) 

·       Experience with ServiceNow incident management system

Location:

·       Bucharest, Cluj-Napoca, Timisoara

tbd

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411230  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.