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Junior SAP Technology Support Engineer, HEC Job

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Date: May 29, 2019

City: Bucharest, B, RO

Company: SAP

 

 

Requisition ID: 215929
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Limited Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

HANA Enterprise Cloud Delivery runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.

Beside day to day administration we are part of strategic projects for new technologies as reference for SAP customers.

The HEC Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania. 

HEC Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside HEC organization.

Interface to various SAP development units, mainly Cloud Lifecycle Management tools for our HEC Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.

EXPECTATIONS AND TASKS

As a Junior SAP Technology Support Engineer, you will:

Work in shifts which may include weekends or public holidays as required by the project

Deliver 1st and 2nd level support consulting services

Be in direct contact with the customer via phone, email or ticketing system

Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes

Operate SAP technology-based system landscapes to achieve ambitious SLA requirements

Work in alignment with the company procedures to ensure an efficient and quality service

Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes

Create and implement change request documentation 

EDUCATION AND KNOWLEDGE/SKILLS AND COMPETENCIES

Bachelor or Master’s degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems

Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)

Knowledge of enterprise-level applications and understanding of Global Delivery model

TECHNICAL SKILLS

Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role

Nice to have, knowledge of SAP Netweaver application server

Nice to have, knowledge of databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA)

Nice to have, knowledge of Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)

PERSONAL SKILLS

Experience in communication with customers and managing expectations

Strong customer focus and service minded

Strong communication and networking skills

Good analytical and solution-oriented thinking

Good team player and ability to work effectively in international and virtual teams

Continually develop SAP solution core skills and business knowledge based on accumulated experience;

Able to provide knowledge transfer from certain technology areas

Proactive in learning and highly self-motivated

Proficiency in written and spoken English

WORK SCHEDULE

· 8-hour shifts 

· 40-hr per week schedule

· shift differential pay

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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