SuccessFactors Solution Adoption Advisor - Employee Central

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About the Role:

Solution Adoption Advisor (SAA) executes targeted and scalable product adoption customer engagements, with a focus on risk-mitigation. They provide related support and enablement to account manager/executives and assists with the development and maintenance of solution specific content. SAA serves as the subject matter expert in one to one, one to many adoption events and in at-risk customer situations as needed. In addition, SAA shares solution best practices, and influences customer business process to align the best practices support by SAP SuccessFactors solutions with customers, partners and internally. SAA have deep HR domain and product knowledge in their area of focus.

Responsibilities:

Solution Adoption Advisor handles the following responsibilities:

• Proactively target customers to identify and execute solution adoption risk mitigation plans using established methodology.
• Engages with customers via one to one and one to many events to share solution best practices, and influence customer business processes to align with best practices support by SAP SuccessFactors solutions.
• Serves as a SME in 1 to many Sessions, Solution Adoption Accelerator events, conferences, such as Success Connect and in one-to-many adoption marketing events.       
• Partners with stakeholders to ensure engagement recommendations are acted upon. Works internally to ensure tracking of changes is measurable.
• Serves as product and business process SME in critical customer situation/ escalations as needed.
• Contributes towards solution-based CSM readiness and develops and deploys solution/HR domain content to promote CSM readiness.
• Assists with the development and on-going maintenance of solution and business process best practices for use in SAA engagement tools, using established leading practices as a foundation.
• Collaborates cross –functionally to resolve adoption barriers and works internally to ensure adoption telemetry is optimized.

Qualifications

• 7+ plus years of HR solution consulting experience with the ability to translate business problems into solution strategy and execution plans.
• Broad understanding of the full suite of SAP SuccessFactors offerings including an appreciation of AI, BTP etc.
• Expert product knowledge with SuccessFactors EC or EC Payroll/Time/Benefits and the interdependencies with our other HCM solutions such as Talent Management. 
• Working knowledge of integrations to other solutions in general and overall.
• Strong product knowledge of SuccessFactors Reporting & Analytical Solutions a plus.
• Enterprise HR implementation knowledge/experience, including integration and business process consulting.
• Deep HR domain knowledge with an emphasis on EC and HR business processes. 
• Ability to work independently or collaboratively with high quality output.
• Excellent project and task management skills, ability to prioritize shifting priorities and meet deadlines within an agile framework.
• A working knowledge of general project management principles, skills and methods i.e. Agile, Waterfall with ability to prioritize shifting priorities and meet deadlines within a project delivery framework.
• Experience of working within/leading/co-ordinating structured projects, campaigns or initiatives within a customer environment or internal/cross-functional capacity
• Enthusiasm, internal leadership, strong work ethic and a positive attitude to problem solving.
• Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
• Ability to strategically influence internal and customer stakeholders to drive customer adoption.

Education and Experience:

• 7 plus years HR Solution consulting experience with the ability to translate business problems into solution strategy
• Substantial experience driving client solutions and implementation experience with large scale EC & Payroll/Time/Benefits software deployments (either as an internal program owner or as an external consultant).

Physical and Environmental requirements:

• Standard office/home office environment, commutable to an SAP office.
• This is a global role with demands outside of standard working hours so requires a flexible approach.
• Travel is a requirement for this job.  Although travel is not a weekly event, SAAs do occasionally travel to attend conferences and customer meetings in person.  Estimated travel is between 10% and 25%, with travel schedules fluctuating up and down over the year.  SAAs have ability to influence their travel schedule but must be able to travel as and when required.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411472  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - Czech Republic #LI-Hybrid.