TSM Technical Service Manager

 Requisition ID: 399130
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Jose Perez 
Recruiter Name: Jodee-Ann Williams
Additional Locations:

What you'll do

As an SAP TSM Technical Service Manager, your vital role will engage in supporting our customers on their SAP S/4 HANA adoption journey, which is crucial in accomplishing SAP's global strategy. You will be a part of the SAP Enterprise Cloud Services team, working across different SAP departments to provide the best services for our customers and solving technical complexities. Here are some of the critical responsibilities:

• Act as a primary contact for customers to discuss SAP technology and innovation serving as an escalation point for technical issues, service requests, and incidents

• Analyze customer’s business requirements and problems, while understanding their business, goals, and challenges to suggest precise technical solutions & services.

• Provide comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.

• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies.

• Identify top issues, define, and execute service plan activities, and orchestrate the implementation of technical action items across customer landscapes.

• Design optimal SAP configuration to enhance system performance and availability.

• Identify and position offerings by SAP that deliver value to the customer.

What you bring

To excel in this role, you must be equipped with the following:

• A minimum of 5+ years of SAP Technical administration and operations of SAP solutions (preferably in the domain of SAP Basis).

• A minimum of 1-2 years of experience in customer-facing roles.

• Hands-on experience and working knowledge of Unix/Linux flavours, SAP HANA, and Sybase databases.

• Experience in de-escalating critical situations.

• Fluency in Spanish and English. Fluency in Italian, Portuguese, or Turkish is an added advantage.

• Solid know-how on SAP Technologies and Products (SAP certification is highly beneficial).

• Hyperscalers certification (AWS, Azure, GCP) is an additional plus.

Meet your team

SAP Enterprise Cloud Services is a part of the Product Engineering board area in SAP, responsible for offering cloud-hosted infrastructure, technical & application managed services to our SAP private cloud customers. As a TSM, you will be the point of contact for all technical topics regarding customer’s S/4 HANA Private cloud engagement. ECS is a global organization comprising regional TSM teams located in Spain, Italy, and India. We prize diversity, collaboration, and knowledge sharing. We take pride in customer satisfaction and constantly strive to better our organization.

We ask for your application to be submitted in English language only.

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SAP'S DIVERSITY COMMITMENT 
 
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.