Associate Solution Support Engineer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the role:

Are you passionate about building breakthroughs together? Do you enjoy being a part of an innovative, fast paced and fun team environment? Do you have excellent communication skills with a business/IT qualification? Join our SuccessFactors Solutions Support Team.

We are currently looking for a new colleague to join the Performance Management and Goal Management area in our SuccessFactors support team at the Global Support Center in Budapest. In this role you will assist our customers by troubleshooting issues and providing solutions for reported incidents. It combines post go‐live customer support and system administration.  

 
What you’ll do

• Assess the incident, research solutions and provide solid answers easily understood by customers.
• Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels. 
• Document solutions to known issues and consulting questions.  
• Develop technical solutions to be posted to both internal and external knowledge base articles.  
• Liaise with Engineering, Product Management, Sales & Operations organizations to resolve bugs and missing product functionality for future product releases.  
• Document issues in a CRM system and defects in our engineering tracking system.  

 
What you bring 

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or related field like Engineering or Economics
• Fluency in English to a business standard
• Familiarity with general IT concepts, business terms and processes 
• Excellent analytical and problem-solving skills
• Readiness for continuous learning and improvement
• Strong communication skills
• Self-organized with focus on quality 

What we offer:

• An above average compensation package (e.g.: besides competitive salary we offer excellent cafeteria, life insurance, private health insurance) 
• Continuous personal and professional growth
• Flex work (3 days per week from our Budapest office)
• Superior office and work environment (e.g.: free gym, free parking, bike fleet for rental, healthy canteen, etc.) 
• Diverse and international team

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411392  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.