Associate Solution Support Engineer - SAP Concur ICS

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

What you’ll do

• Speak with customers and complete casework support to help resolve customer issues to a satisfactory standard for assigned product areas according to defined processes. If no processes yet defined, consult with Senior Support Engineer, Principal, Product Lead, or direct Manager to resolve
• Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base
• Represent the company in a positive manner with timely updates and knowledgeable answers
• Mentor or train members of the team as assigned in both soft and hard skills important to their continued success within SAP Concur
• Drive implementation of minor projects or initiatives as requested by manager

What you bring

• Bachelor’s Degree in Computer Science, IT, Business Information Systems or related field like Engineering or Economics is an advantage, but not required
• Candidates with IT related or equivalent experience in customer support are also welcome
• Fluency in English to a business-standard
• Familiarity with general IT concepts, business terms and processes 
• Excellent analytical and problem-solving skills
• Readiness for continuous learning and improvement
• Strong communication skills
• Self-organized with a focus on quality

Nice to have

• Knowledge in IT related areas, including troubleshooting, resolution of issues, or programming (SQL, Web Applications, Webservices, HTML, HTTP,  SAP, JSON, Data Bases, XML, APIs…)
• Familiarity with Customer Service and Support for software or other Information Technology products
• Problem solving abilities
• Attention to details
• Experience with IT Support

Meet your team:

SAP Concur Support Engineers support customers experiencing issues in the Concur’s spend and travel management platform. Support Engineers use a combination of knowledge-centered service (KCS), technical and product expertise, and collaboration with internal teams to help customers resolve their issues.

What we offer:

• A compensation package above average (e.g.: besides competitive salary we offer excellent cafeteria, life insurance, private health insurance, birthday vacation) 
• Possible short and long-term incentives
• Flex work and guaranteed home office possibility
• Continuous personal and professional growth supported by a range of learning  platforms and career development opportunities
• Superior office and work environment (e.g.: free gym, free parking, bike fleet for rental, healthy canteen)

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 368287  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.