Capacity Management Service

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Scope of Service:

• Be a part of ECS Capacity Team managing over 5600+ Global Customers Cloud Infrastructure requirements.
• Support ECS to achieve target customer count year on year, and with low Total Cost of Ownership.
• Maintain customer infrastructure requirements accurately in demand planning tools, and with at most transparency.
• Follow defined processes, identify the need to continuously improve the same. Maintain and enhance documentation.
• Address customer requests (on tickets or emails) in a very timely manner. Understand customer requirements, contractual eligibility, and confirm capacity or redirect to follow defined processes.
• Cross team co-ordination:
  • Work with Global Delivery Office to review infra capacity situation and plan Customer sytem delivery date/s.
  • Work with Build & Service Request handling team to enable full filling of customer deliverables.
  • Work with Decom team, Incident Team to track and follow up any pending or long running decommission.
  • Support development teams with tool implementation and integration.
  • Work with public cloud capacity team to ensure capacity availability for ECS customers.

Skills:

• Excellent working knowledge in MS Excel & MS Outlook. Hands on experience in any reporting tool will be an added advantage.
• Excellent verbal, written communication (English), analytical, presentation and co-ordination skills.
• Basic understanding of IT infrastructure is required – compute servers, storage, networking, datacenter.
• Basic understanding of any of the following - Baremetal servers, VMWare, Kernel-based Virtual Machine will be an added advantage.
•  Basic understanding of any public clouds such as Azure, AWS, IBM or Google Cloud will be an added advantage.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409438  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.