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Information Technology

Cloud Operations Solution Consultant

Requisition ID:307276
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Elamurian Rajagopal 

Recruiter Name: Sylvie Manasova

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. 

 

 

 

SUMMARY

 

You will manage the overall L1/L2 Compute & Storage Operations portfolio for transition & operations workstream including the daily infrastructure operations, providing clear communication, effective escalation support.

In this role, you’ll work with our service desk, Compute & Storage engineering teams, acting as a single point of contact for all Compute, Storage & workflow automation solutions and the cloud Compute & Storage delivery teams. You will optimize our internal resources, improve operational activities, drive roadmaps and process changes. Manage day to day operations to help teams scale and reach their pre-defined service level targets and key performance indicators.

You will play a key role in managing multiple operational initiatives with a mission in simplifying the service desk first level fulfilment & Monitoring operations.

 

You will be a primary point of contact for escalations and a thought partner for senior solution leaders offering advisory services to these internal line of business stakeholders. You’ll also be responsible for identifying when something needs escalating and finding ways to manage a variety of complex situations and proactively work to mitigate risks.

You will assess and accept the transition of new service tasks from project to operations teams, then publishing a well-explained documentation to operationalize the service.

 

ROLE REQUIREMENTS

 

      •    Bachelor’s degree in computer science, engineering or other relevant fields

  • Knowledge of infrastructure and service management processes; ITIL4 certification preferred.
  • 5 to 8 years of progressive experience in IT operations management along with process management skills.
  • Highly collaborative yet able to function well independently.
  • Proficiency with virtualization and container technologies (Kubernetes, Docker), Certification is a plus.
  • Proficiency with at least one cloud provider. (Openstack, Azure, AWS, GCP), Certification is a plus.
  • Working experience with monitoring tools (VROps, NetApp Cloud Insights, Prometheus, Azure Cloud Monitoring)
  • Experience with storage appliances (NetApp, PureStorage) is a plus.
  • Proficiency in the use of Linux/Unix operating environment is a plus.
  • Superb customer service skills with both creative and analytical mind-set.
  • Comfortable managing through ambiguity.
  • Excellent interpersonal, leadership and communication skills.
  • Flexible to accommodate time-zones as teams are geographically dispersed globally.

 

 

ABOUT THE TEAM:

 

Global Cloud Services (GCS) is responsible for all 4+1 infrastructure and associated technical platforms. Cloud Control Center is managing the end-to-end service desk, events, incidents, and is working in continual improvement towards prevention and remediation of occurring issues. We at ONE Service Desk (OSD) are part of Cloud Control Center and acting as the customer face of Global Cloud Services (GCS) providing a central, first point of contact for different lines of business (LoBs).

As a Cloud Operations Solution Consultant, you will work within our ONE Service Desk leadership team and will be based in Budapest (Flex Mode/Remote work). OSD is responsible for managing initiation/reception of tickets via Service Desk, Critical Event Monitoring & Incident Management process areas for Global Cloud Services. OSD delivers the support services using a managed services supplier to our line of businesses.

 

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Cloud Operations Solution Consultant

Facility:  307276
Posted Date:  Dec 1, 2021
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031


Job Segment: Operations Manager, Cloud, Engineer, ERP, Operations, Technology, Engineering