IT Architecture Senior Specialist - ServiceNow

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Job Title: Job Title: Architect Senior Specialist - ServiceNow IT Operations Management / CMDB (m/f/d) 

What you’ll do 

As an Architect Senior Specialist on our team, you will define solution architecture for configuration management defining detailed CMDB structure and concepts on our harmonized ServiceNow landscape used by thousands of users across the globe. You will closely collaborate with business owners, product managers, architects and other experts in an agile environment. In your daily business, you will make technical and architecture concepts for the ServiceNow CMDB, contribute to implementation, and operations of SAP’s Service Management applications and landscape. You should be able to understand business demands, design corresponding solution architectures and drive CMDB implementation with the agile development team. In the program you are leading based on your deep expertise and dedication to establish a reliable CMDB making CIs the core enabler of our processes. 

Concretely, you will: 

• Lead solution architecture for ITOM Configuration Management / CMDB 
• Responsible for CMDB design & structure and improvements and data quality for our >20 million CIs  
• Understand and govern underlying data structures of our infrastructure and cloud environments represented in our CMDB 
• Work closely with sprint teams to ensure architectural design is transferred in working products  
• Responsible for architectural design, development, and refactoring across multiple agile teams 
• Become proficient with business processes and transfer business demands to reliable CMDB structure 
• As a Solution Architect, act as thought leader for other team members 
• Applying DevOps mindset to take operational responsibility for the provided solutions  

What you bring 

• Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields 
• 3+ years of professional working experience in architecture or development (with focus on ServiceNow configuration management / CMDB) 
• Experience in designing a CMDB for large-scale IT systems/Cloud Environments 
• Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe) 
• Good IT/Cloud knowledge with particular focus on enterprise applications and application architecture 
• Experience in architecture development methods like UML, BPMN documentation methodologies and requirements analysis and application architecture design based on it 
• Leader and team player – give guidance and show excellent coordination skills, passionate about execution, motivated and self-managed 

Meet your team 

We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps). 

By creating this solution, we serve all SAP lines of business and cross teams.  

We build breakthroughs together 

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.  

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 383908  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.