IT Portfolio Management Support & Cloud Operations - IT Business Services Principal Consultant

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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES

The Support Experience Process & Innovation Office (SEPIO) envisions and empowers a word-class support experience through a unique ability to build bridges, work across the customer lifecycle, and deliver innovative processes, solutions, and analytics. We are a unit of about 60 colleagues, within Product, Data & Technology (PDT) under Corporate Processes & Information Technology (CPIT), in the OCEO board area. We are looking for the main driver and coordinator of the IT Portfolio (business demands in the direction of the IT organization) for customer support and cloud operations.

EXPECTATIONS AND TASKS

• Driving and coordinating the IT portfolio for the areas of Support and Cloud Operations;  the ultimate goal of this task is to support the business in achieving their customer satisfaction and efficiency targets. Business demands go mainly in the direction of Service Now (HCSM), SAPforMe and AI technology.
• Aligning with the customer support and cloud operations business units about their strategic priorities and how this will be reflected in the IT portfolio epics and their prioritization.
• Representing support and cloud operations demands towards IT delivery units. Align with IT delivery units how to overcome obstacles and achieve most outcome with limited resources.
• Owning the IT delivery roadmap that reflects at any point in time the status of IT deliverables. Being able to present (e.g. the IT delivery roadmap and other items) to senior management across SAP.
• Being the SEPIO power user in the Jira tool where the complete IT portfolio is administrated. Providing regular updates towards the business and the SEPIO unit itself about the status of support and cloud ops focused epics and features. Being in close contact with central CPIT units focusing on the IT portfolio process.
• Being a member of the SEPIO leadership team cooperating closely with the other SEPIO leadership team members, work on SEPIO wide and beyond projects.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

• Deep expertise of the Customer Support business and Cloud Operations business (or at least deep understanding of one of the 2 and good understanding of the other)
• Being able to guide and facilitate strategic and process related discussions with the business and technical discussions with the IT delivery teams to support the business in achieving their strategic goals taking limited resources on the IT side into account.
• Being able communicate in a structured way about complex IT related processes, projects and situations. Being able to present and communicate towards senior management level.
• Ability to collaborate across geographical, organizational, and cultural boundaries.
• Fluent in written and verbal English.

Preferred skills

• Managing of portfolios in Jira
• Agile development methodology
• German language skills

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 392090  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.