Customer Service and Support

Associate Solution Support Engineer - SuccessFactors

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the role:

Are you passionate about helping our customers execute faster and smarter business results? Do you enjoy being a part of an innovative, fast paced and fun team environment? Do you have excellent communication skills with a business/IT qualification? Join our SuccessFactors Product Support team.

We are currently looking for a new colleague to join the Performance Management and Goal Management area in our SuccessFactors support team at the Global Support Center in Budapest. In this role you will assist our customers by troubleshooting issues and providing solutions for reported incidents. It combines post go‐live customer support and system administration.  
Some responsibilities in this role:

  • Analyze the incident, research solutions and provide solid answers easily understood by customers  
  • Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels 
  • Document solutions to known issues and consulting questions  
  • Develop technical solutions to be posted to both internal and external knowledge base  
  • Liaise with Engineering, Product Management Sales & Operations organizations to resolve bugs and missing product functionality for future product releases  
  • Document issues in a CRM system and defects in our engineering tracking system  

Education, core skills and competencies: 

  • Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or related field like Engineering or Economics
  • Fluency in English to a business standard
  • Familiarity with general IT concepts, business terms and processes 
  • Excellent analytical and problem-solving skills
  • Readiness for continuous learning and improvement
  • Strong communication skills
  • Self-organized with focus on quality 

What we offer:

  • An above average compensation package (e.g.: besides competitive salary we offer excellent cafeteria, life insurance, private health insurance) 
  • Continuous personal and professional growth
  • Flex work (3 days per week from our Budapest office)
  • Superior office and work environment (e.g.: free gym, free parking, bike fleet for rental, healthy canteen) 
  • Diverse and international team

Location:

Hungary (Budapest)

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 384654  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  384654
Posted Date:  May 26, 2024
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031

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