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Consulting and Professional Services

Junior Support Engineer - Product Lifecycle Management (PLM) / Manufacturing

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

As a Support Engineer, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP®. This task regularly involves liaising with development teams. By utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.

The SAP community of employees, partners and customers is vast - the SAP Community Network (http://scn.sap.com) has over 2.5 million members.

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support.  We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.  We measure our success by customer satisfaction.

Make a difference - become a member of the SAP Community and help the world Run Better. 

Area of Expertise
SAP Product Lifecycle Management and Manufacturing

The SAP Product Lifecycle Management (SAP PLM) applications provide you with a 360-degree-support for all product-related processes - from the first product idea, through manufacturing to product service. SAP PLM gives organizations the unique ability to perform their essential business processes with modular software that is designed to work with other SAP and non-SAP software. Organizations and departments in all sectors can deploy SAP PLM to address specific business challenges on their own timelines.

The Product Support DC PLM MAN team in Budapest supports our customers in the application areas:

  • Logistics Data Management (LDM)
  • Material Requirement Planning (MRP)
  • Quality Management (QM)
  • Shop Floor Control (SFC)
  • Manufacturing (MFG)
  • Industry specific solution for the automotive industry (IS-A)

We are looking for a new colleague to support us and our customers in SAP Manufacturing.

SAP Manufacturing is a powerful, enterprise-level, scalable, manufacturing business solution that enables global manufacturers to manage and control manufacturing and shop floor operations. It provides a multi-faceted set of features that integrates business systems to the shop floor, allowing for complete component and material-level visibility for single and global installations.

SAP Manufacturing ensures that product is designed and built right the first time, collecting data from multiple sources and integrating data systems with shop floor activities to create one comprehensive production record.
The result is an aggregate record of the entire product history, stored and available for effective key decision-making and for meeting compliance requirements.

Manufacturers who implement SAP Manufacturing as part of their integrated manufacturing operations can do the following:

  • Provide users with real-time visibility across entire enterprise
  • Access to real-time manufacturing data to make quick and informed decisions
  • Accurately track and manage WIP to ensure right products are being made at right time
  • Optimize plant performance and profitability
  • Improve quality and reduce variation through corrective action processes that prevent escape of defective product

EXPECTATIONS AND TASKS
Among other responsibilities, you should expect to do many of the following:

  • Investigates, analyze complex, real world, unique problems; and resolve critical system issues for Enterprise level Fortune 500 companies. 
  • Think independently and apply effective problem-solving skills.
  • Technical problem solving
  • Work and talk with colleagues and customers from all around the world!
  • Recommend known technical solutions and develop workarounds for corrective action.
  • Properly document communications and actions for customer issues in our CRM system.
  • Use SAP and third-party Tools to diagnose problems directly on customer systems.
  • Contribute regularly to the internal and external Knowledge Base.
  • Participate in After Hours Support & Weekend shifts as scheduled.
  • Master SAP software that is being used by industries, governments and multinational companies 

Join the global SAP Family and become an ambassador for the Support Organization. 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required Education, Competencies and Skills:

  • University degree or College diploma program in Computer Science, Business and Technology, or related areas.
  • Excellent communication and customer service skills 
  • High proficiency in English (spoken, written and customer management).
  • Ability to assess, research, and troubleshoot while collecting information about customer issues.
  • Having good programming skills in JAVA is highly preferred.
  • Good understanding of Relational Databases (e.g. Oracle, SQL Server).
  • Proficiency in operating systems (Unix/Linux/Windows).
  • Knowledge of production processes is an advantage.
  • Excellent analytical skills.
  • Open and professional communication style.
  • Strong team player who learns and adapts quickly.
  • Enjoy and derive satisfaction from direct interfacing with customers.

WORK EXPERIENCE
Desired Work Experience:

  • Fresh graduates are welcome.  
  • Experience in IT Support is of advantage.
  • Experience with ERP Systems is of advantage.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:305893 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Junior Support Engineer - Product Lifecycle Management (PLM) / Manufacturing

Facility:  305893
Posted Date:  Oct 6, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031


Job Segment: Manager, Manufacturing Engineer, ERP, Consulting, Database, Management, Engineering, Technology